General Manager, SoundHound AI

• This high-visibility role requires a leader who thrives in fast-paced environments, can iterate quickly, and is comfortable making decisive, data-driven business decisions
• 15+ years of leadership experience in a GM, VP, or similar role, with a proven ability to scale early-stage SaaS or AI businesses
• Deep expertise in SMB go-to-market strategies, including low-touch sales, digital funnels, and channel partnerships
• Founder-like mindset—comfortable operating in ambiguity, taking ownership, and making data-driven decisions at speed
• Exceptional business acumen and strong P&L management experience
• A customer-first mentality, with a proven track record of integrating user feedback into product strategy
• Strong data-driven decision-making skills, leveraging analytics to navigate ambiguity and guide strategy
• Outstanding leadership and team-building skills, with a history of attracting, motivating, and retaining top talent
• Excellent communication and stakeholder management skills, including experience influencing C-level executives, partners, and cross-functional teams
• Passion for AI, technology innovation, or transformative solutions that impact how businesses operate
• At least a Bachelor’s degree; MBA or advanced degree preferred

Desirable

• Join our team at SoundHound AI, where AI innovation and real-world impact come together
• Smart Answering is our leading AI-powered, fully automated phone answering solution, currently targeting small and medium-sized businesses (SMBs)
• After a strong initial launch, we are seeking a General Manager to take this business to its next phase of rapid growth
• Reporting to the executive leadership team (ELT), you will define and execute the strategy, scale the go-to-market motion, and optimize performance to establish Smart Answering as a category leader
• Define and execute Smart Answering’s vision, strategy, and go-to-market plan to drive adoption and establish market leadership
• Lead and develop a high-performing team across Product, Sales, Marketing, and Customer Success (including direct and indirect reports), ensuring fast execution and adaptability
• Own the P&L, driving revenue while optimizing costs and operational efficiency
• Develop, implement, and optimize scalable customer acquisition strategies—including self-service funnels, digital marketing, and channel partnerships—to efficiently grow the SMB customer base
• Engage directly with customers, implement structured feedback loops, and drive continuous improvements to ensure the product roadmap aligns with market needs
• Partner with Product and Engineering to ensure Smart Answering evolves to meet market needs while leveraging SoundHound’s core conversational AI capabilities
• Leverage data-driven insights to continuously refine strategy, assess market opportunities, and navigate competitive dynamics
• Work closely with the executive leadership team to align Smart Answering’s growth strategy with SoundHound’s broader objectives