Ops Builder, Alan

• At least 3 years of experience in a fast paced scale-up environment
• Strong written and oral communication in English. French proficiency is highly valued
• Ability to define a vision and drill down into an actionable plan and roadmap in different dimensions (business, customer experience, regulatory, etc.)
• Ability to build and optimise processes that ensure quality of service, performance and scalability
• A taste for building new and early-staged products and services with a user-centric approach based on key principles such as traction, retention, learning loop, etc
• Comfortable in fast-paced environments where there is a high level of uncertainty
• Hands-on and highly organized: not scared of getting their hands dirty and dive into any problem
• Able to work with very transversal teams, able to handle stakeholders with very different needs and expectations
• Able to attract top talents, lead, mentor and make people grow
• After reading this job description, if you feel like you don’t have all the necessary prerequisites but that it matches where you are now or what you'd like to grow into in your next position, we encourage you to apply!

Desirable

• The Operations Community’s core responsibilities are to build and strengthen our operational capabilities and scale our platform efficiently to handle fast growth, cost optimisation and product diversification
• We need team members to be ready to disrupt (and not only upgrade) the way we traditionally think about insurance or healthcare, and truly re-engineer the experience we offer to our members
• To that end, we are looking for Operations specialists with a first track record in scaling operations and great entrepreneurial mindset to help us make our crazy ambitions come true
• We move fast, with a lot of ownership, and are proud to tackle big problems!
• Practical examples:
• Build:
• Implement strategic projects such as the automation of some insurance processes (parsing of reimbursement request, recovery, etc.), setting up the 1st bricks to deliver new health services offering (health product delivery, etc.), etc. with full ownership on the deliverables
• Industrialize our processes and organisation to reach operational excellence:
• Set up efficient operations monitoring to build a granular understanding of our processes and identify risks and areas of improvement
• Identify continuous improvement initiatives and push automation of our processes to make them more personalized and more efficient
• Improve financial efficiency of our model
• Strategy / Leadership / team Growth:
• Bring the Ops vision in the Company roadmap
• Navigate through the different teams to make things happen
• Coach more junior Alaners and provide the right level of support, helping them grow and offering the right platform to learn
• Contribute to the team development (hiring, structuring, etc.)
• Run:
• Perform and scale daily operations for managing our member affiliation in the general case or for some specific situations, cancelling our competitors contract, handling the delivery of some health services
• Handle partnerships with partners (technical partners, etc.)
• What’s expected in the 12 first months:
• With the newly acquired insurance license from OSFI, Alan is entering the Canadian market
• Build and scale all processes for this new market leveraging Alan’s global infrastructure and integrating local specificities
• Starting with claim management
• Then billing, affiliation, etc
• And health services
• Contribute to run with the team the key processes, including claim management and customer support, as we’ll learn a lot with the team
• Set up local partnerships