Solutions Architect, Aisera
Post Sales
$150-200k
Office located in Palo Alto, CA
AI-driven workplace automation software
Open for applications
AI-driven workplace automation software
201-500 employees
Open for applications
$150-200k
Office located in Palo Alto, CA
201-500 employees
Company mission
To help users with greater self-service by automating common to complex actions and tasks.
Role
Who you are
- 8+ years of experience in customer-facing solution architecture, technical consulting, or implementation roles
- Strong background in AI/ML-driven automation, chatbot/NLP technologies, and/or enterprise software solutions
- Experience with enterprise platforms such as ServiceNow, Salesforce, Microsoft Teams, Slack, Zendesk, AWS, or Azure
- Hands-on expertise in APIs, scripting (Python, JavaScript, or similar), and cloud-based architectures
- Deep understanding of ITSM, ITOM, or Customer Experience (CX) automation solutions
- Proven track record in enterprise solution deployment, technical project management, and customer success delivery
- Strong problem-solving skills with the ability to troubleshoot technical issues and optimize implementations
- Excellent communication and stakeholder management skills, with the ability to present complex technical concepts to both technical and non-technical audiences
Desirable
- Experience working in AI/ML-driven SaaS companies
- Knowledge of ITIL, DevOps, or Agile methodologies
- Certifications in enterprise platforms (e.g., ServiceNow Certified Implementation Specialist, AWS Solutions Architect)
What the job involves
- We are looking for a Solutions Architect with expertise in customer implementations and service delivery to join our growing team
- This role is critical in driving successful deployment and adoption of Aisera’s AI/ML-powered solutions for enterprises
- As a key customer-facing technical leader, you will work closely with clients, product teams, and engineering to design, implement, and optimize AI-based automation solutions tailored to business needs
- Lead the end-to-end implementation of Aisera’s AI/ML solutions, ensuring seamless integration into customer environments
- Act as the trusted advisor and architect for enterprise customers, aligning solutions with business requirements and technical landscapes
- Collaborate with sales, product and engineering teams to deliver innovative solutions
- Design and customize automation workflows, AI-powered virtual assistants, and integrations with enterprise applications (e.g. , ServiceNow, Salesforce, Microsoft Teams, Slack)
- Define and document solution architectures, technical roadmaps, and best practices for AI/ML-driven implementations
- Provide hands-on support for system configuration, API integrations, workflow configuration and troubleshooting during deployment
- Lead technical workshops and training sessions to enable customer teams on Aisera’s platform
- Drive continuous improvement by identifying and addressing implementation bottlenecks, optimizing system performance, and leveraging AI insights
- This role is based out of our Palo Alto, CA office, (with some flexibility to WFH)
Application process
- An Onsite interview is required as part of the process
Our take
Aisera is an intelligent process automation platform startup that automates tasks, actions, and workflows for customers using AI tech. Thus providing its users with cost-cutting opportunities, while boosting productivity.
With the increased interest in AI solutions, plenty of competitors are vying for a position in the lucrative and expanding workflow automation market. From startups like WorkFusion, and strong contender UiPath, to larger giants like Microsoft and IBM, Aisera is under pressure to distinguish itself. However, as it is the world's first AI-driven EX and CX service platform, the company has seen an unprecedented 300% YOY growth.
Aisera counts on a 75 million strong user base, including big-name enterprise clients like Zoom, McAfee, and Autodesk. This demonstrable success in helping large companies accommodate growth without compromising on customer service will prove vital in winning significant market share. Its accelerated focus on strategic partnerships, which currently include the likes of Microsoft, Salesforce, and Slack, and further product development is likely to see Aisera continue gaining momentum.
Freddie
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2022
$90m
SERIES D
Apr 2021
$40m
SERIES C
Total funding: $218.5m
Company benefits
- Stock options
- Remote work friendly
- Medical, dental, and vision plans
- $1000 as a one-time home office upgrade
- Employee and Customer referral programs to participate in the success
Company HQ
Alviso, San Jose, CA
Leadership
Muddu Sudhakar
(CEO)Before co-founding Aisera, Muddu worked as CEO for Caspida, Cetas, Kazeon, Sanera and Rio Design. He holds a PhD in Computer Science from the University of California and owns more than 40 patents.
Christos Tryfonas
(Chief Architect)Before co-founding Aisera, Christos founded and was CTO of Caspida, a cyber-security company. He has also co-founded Cetas, a cloud analytics company, and Kazeon Systems.
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