Project Manager, Jacobian
Customer Success
Travel up to 35% of the time
Automated structured medical reporting
Be an early applicant
Automated structured medical reporting
101-200 employees
Be an early applicant
Travel up to 35% of the time
101-200 employees
Company mission
To use the value of data generated in medicine to optimise decision making and treatment for the best possible outcome for patients.
Role
Who you are
- It's a role built for someone who thrives on structure and relationships in equal measure, and who wants their work to directly speed up the day a radiology department starts benefiting from Jacobian's technology
- 2+ years of project management experience delivering enterprise software or healthcare IT implementations; PMP certification a plus
- Experience in radiology, imaging, or broader healthcare IT environments strongly preferred
- Proven ability to stay highly organized while managing multiple concurrent projects and coordinating cross-functional stakeholders across Product, Engineering, Sales, and Customer Success
- Strong written and verbal communication skills, with experience leading customer-facing status calls and producing clear, well-structured project documentation (status reports, decision logs, meeting notes) following documentation best practices
- Demonstrated leadership presence - able to drive alignment across teams, manage escalations calmly, and hold stakeholders accountable to timelines without formal authority over them
- Familiarity with system integrations (e.g., HL7) and SaaS delivery models
- Bachelor's degree or equivalent experience; strong competence with MS Office and project management tools
- Willingness to travel up to 35% of the time
What the job involves
- As a Project Manager on Jacobian's Customer Success team, you'll own the end-to-end delivery of Fluency for Imaging implementations for our health system customers - turning signed contracts into live, adopted solutions on time and within budget
- You'll be the customer's main point of contact through discovery, configuration, integration, and go-live, coordinating a cross-functional delivery team while keeping every stakeholder aligned on scope, timeline, and risk
- This role sits at the intersection of delivery and customer success: beyond managing individual projects, you'll help ensure new releases and features roll out smoothly to customers already live on the platform, and that ownership transitions cleanly from implementation into ongoing support
- Own end-to-end delivery of Fluency for Imaging implementation projects, building and managing project plans, timelines, milestones, scope, and budget from kickoff through go-live
- Coordinate cross-functional delivery resources - including application analysts, interface architects, and adoption specialists - to manage technical integrations (e.g., HL7, RIS/PACS), configuration, workflow design, and testing/validation (SIT/UAT)
- Serve as the primary point of contact for customers throughout implementation, leading project communications, status calls, agendas, and meeting minutes for internal and external stakeholders
- Track and report on implementation metrics, work requests, and change orders, keeping project documentation current and complete in Jacobian's project management system
- Partner with Customer Success and Support teams to plan a smooth transition from implementation into business-as-usual ownership, with clear handoffs and readiness checkpoints
- Support customer adoption of new features and releases through release briefings, upgrade planning, and change management that minimizes operational disruption
- Proactively identify and manage project risks, issues, and scope changes, escalating and resolving them to keep delivery on schedule and within budget
Our take
It is no secret that healthcare professionals spend an obscene amount of time on administrative tasks, which is why a number of companies are looking to bring automation to the sector. Jacobian, the result of Smart Reporting's acquisition of Fluency, is one such company, delivering data-driven, automated medical reporting to streamline the process and free up professionals so they can concentrate on their patients.
What catches the eye about Jacobian is that its solution not only speeds up reporting but also enhances report quality and supports better decision-making. This, in turn, contributes to better care and patient outcomes, making the healthcare system work better for everyone.
Already regarded as a leader in the market, Jacobian is looking to expand its presence in the US, Canada, Australia and New Zealand. A significant Series C fundraising will support it in this endeavour. It has also strengthened its management team and intends to grow its portfolio of products in the future.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Apr 2024
$27m
SERIES C
Apr 2020
$17.6m
SERIES B
Total funding: $58.2m
Company benefits
- Performance-based bonus scheme
- Flexibility including fully remote options
- Individual development budget to support your professional growth
- Positive, highly skilled and international team
- Meaningful work that positively impacts healthcare and people’s lives
- Opportunity to contribute to a cutting-edge medical software product with rapid growth and significant funding
Company HQ
Neuhausen-Nymphenburg, Munich, Germany
Leadership
Wieland Sommer
(Founder & Chief Strategy Officer)Founder and Board Member of Planerio. Also Professor in Radiology at Ludwig-Maximilians-Universität München.
Share this job