Senior Product Manager, Scratch Financial
Lending
$150-175k
Plus equity
Healthcare financing provider
Posted today
Healthcare financing provider
21-100 employees
Posted today
$150-175k
Plus equity
21-100 employees
Company mission
To help more patients and pets get access to the care they need to live happy lives.
Role
Who you are
- Deep knowledge of consumer lending: underwriting, credit decisioning, loan origination, servicing, collections, and the regulatory landscape (state lending laws, TILA/Reg Z, fair lending, etc.)
- Experience operating and navigating sponsor-bank partnership models
- Experience with partner APIs to facilitate b2b client relationships
- Familiarity with data ingestion and advanced model scoring, ideally related to underwriting and credit risk model scoring using credit bureau ((e.g., Experian, Equifax, TransUnion) or alternative data sources (e.g. cashflow underwriting)
- Strong experimentation muscle, including hands-on experience running A/B tests to optimize underwriting and product outcomes
- Comfort with prototyping and iterating quickly with design and engineering to test new lending concepts
- Proven success working with cross-functional agile teams, including risk, compliance, and data science
- Strong documentation and stakeholder communication skills—be the alpha and the translator
- Bonus points if you've worked in veterinary, healthcare, or care-adjacent industries
What the job involves
- As Sr. Product Manager for Lending, you'll have end-to-end ownership of Scratch's lending products, from origination through underwriting and servicing
- You'll set the strategy and roadmap for how we extend fair, affordable credit to pet parents, working closely with engineering, design, risk, credit, finance, servicing, compliance, and our sponsor bank partners to build lending experiences that are fast, transparent, and responsible
- Assist the strategy, roadmap, and execution for lending products, including:
- Point-of-sale lending and BNPL offerings
- Longer-term installment and payment plans
- Credit decisioning and application flows
- Loan servicing and account management tools
- Feature flag management across lending environments
- Creation of new offerings such as wellness and/or subscription services
- Manage and grow relationships with sponsor bank partners as well as our loan management software provider, ensuring product decisions align with partnership agreements, risk appetite, and regulatory requirements
- Own and evolve partner API solutions, including integrations with credit bureaus and alternative data providers for underwriting and risk model scoring
- Own and evolve customer facing tools such as the application funnel and borrower servicing portal
- Partner with data science and risk teams to build and refine cashflow underwriting tools and credit risk models that improve approval rates while managing loss exposure
- Collaborate with an Agile pod of engineers, QA, and design to define product requirements, prototype new lending flows, and ship features on time
- Drive a rigorous testing and experimentation practice, including A/B testing of underwriting criteria, application flows, and servicing experiences
- Own clear, thorough documentation of product requirements, underwriting logic, and decisioning rules for cross-functional and regulatory audiences
- Collaborate with legal, compliance, and operations to ensure lending products meet all applicable regulatory requirements (e.g., state lending laws, TILA/Reg Z, fair lending)
- Act as the product alpha for all things lending, making data-driven decisions using both internal performance data and external benchmarks
Application process
- Submit your resume
- Answer the custom questions provided
- Feel free to add any additional information or documents you believe are relevant to your application
Our take
Access to healthcare for both humans and pets can often be unaffordable, but the nature of the situation means people are forced to find a way to pay. This often involves unfair lending rates or hidden fees within payment plans, a tactic that unfairly preys on those least able to afford it.
Scratch Financial provides healthcare financing solutions for both human and pet healthcare, allowing customers to apply for payment plans across various time periods. The company provides its "Take 5" plan of five bi-weekly payments at zero percent interest, a plan which doesn't include hidden fees and is not subject to prepayment penalties or deferred interest.
The company has raised considerable funding which will be invested in developing new technology to help medical providers better connect with their clients and manage the end-to-end patient experience. Scratch is processing over $1 billion in payments annually, and is planning for further expansion as the popularity of buy now, pay later services continues to grow in the health care sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2022
$35m
SERIES C
Sep 2020
$0.8m
EARLY VC
Total funding: $58.9m
Company benefits
- 401(k)
Company HQ
Eagle Rock, Los Angeles, CA
Leadership
John Keatley
(CEO & Co-Founder)Experience as Director of Financial Planning & Analysis, Vice President of Finance, and CFO of Green Dot Corporation from 2004 to 2013. CFO of Klarna from 2013 to 2015.
Caleb Morse
(President & Co-Founder)Senior Analyst of FP&A & Revenue and Senior Director of Banking Operations for Green Dot Corporation from 2007 to 2012. Experience as CFO and Head of Growth for Meridith Baer Home.
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