Account Management Strategy and Execution Team Lead, Adyen
$175-230k
Salary range for San Francisco and New York
More information about location
Payments platform built to grow businesses
Be an early applicant
Payments platform built to grow businesses
1001+ employees
Be an early applicant
$175-230k
Salary range for San Francisco and New York
More information about location
1001+ employees
Company mission
Adyen's mission is to make payments choices easy for merchants.
Role
Who you are
- Bachelor's degree in Business Administration, or a related field
- 3+ years of experience in strategy consulting, investment banking, or a related strategy and analytics role, with a proven track record of success
- 3+ years of experience in account management, customer success, or other customer relationship role
- 2+ years of experience in a team lead or supervisory role, with a passion for developing and motivating teams
- Excellent analytical and problem-solving skills, with the ability to drive deep analytics and translate data into actionable insights
- Strong communication, interpersonal, and relationship-building skills, with the ability to influence stakeholders at all levels
- Proficiency in CRM systems (e.g., Salesforce) and data analysis tools (e.g., Excel, Looker)
- Proactive and results-oriented mindset, with a focus on driving customer value and achieving business objectives
What the job involves
- As a Team Lead in Account Management Strategy and Execution, you will play a pivotal role in driving the strategic direction and operational efficiency of our account management team
- You will lead a team focused on optimizing our account management processes, enhancing customer value, and fostering strong client relationships
- This role requires a blend of strategic thinking, analytical prowess, and a passion for developing both people and processes
- Contribute to the overall account management strategy, aligning it with company goals and market opportunities
- Design and implement strategic programs and initiatives to improve account management effectiveness and efficiency
- Identify opportunities for process improvements and implement best practices to optimize the customer journey
- Serve as a partner to leadership including projects and leadership off-sites
- Lead, mentor, and coach a small team of strategy & execution managers, fostering a high-performing and collaborative environment
- Set clear objectives, provide regular feedback, and support the professional growth of team members
- Promote collaboration and knowledge sharing within the broader function and across departments
- Establish and monitor key performance indicators (KPIs) to track team performance and identify areas for improvement
- Develop and maintain accurate revenue forecasting models alongside Finance
- Drive headcount planning with leadership
- Streamline workflows, leverage technology, and implement automation to enhance productivity
- Partner with sales, marketing, product, and other teams to ensure alignment and effective execution of account management strategies
- Full-time position with a minimum of 40 hours/week
Our take
Adyen has been one of the most successful businesses in Europe over the last decade. When it went public in 2018 at a valuation of €7bn, it raised over €1bn and its share price popped on the first day, resulting in a valuation of €14bn. Its valuation has continued to climb by the billions.
Adyen competes with large players like PayPal, as well as outsized startups like Stripe, to power payments and provide other infrastructure to conduct digital transactions. Disrupters in the field have been buoyed by a strong rise in eCommerce activity, where some or all of a transaction by a customer is made either online or by mobile.
Adyen has been one of the companies riding the wave by helping to reduce the friction between a company choosing to take payments online, and actually being able to do it. That can take multiple steps and agreements across numerous countries — Adyen’s pitch is that it essentially handles all of it in the backend as a service for its users. Notable partners have included Autocanteen, a touchless self-checkout solution for the hospitality industry, and BILL, a small business-focused fintech platform.
Steph
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2015
$58.3m
GROWTH EQUITY VC
Dec 2014
$250m
SERIES B
Total funding: $326.9m
Company benefits
- Global exchange program
- Weekly happy hour
- Delicious healthy lunches
- Phantom share package
- Yearly trip to Amsterdam
- Paid holidays
- Work from home opportunities
Company HQ
Nieuwmarkt en Lastage, Amsterdam, Netherlands
Leadership
Pieter Van Der Does
(Co-Founder & CEO)Previously Chief Commercial Officer at Bibit (payments company) before co-founding Adyen in 2006.
Salary benchmarks
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