Senior Support Specialist, Wellist
Consumer navigation program for healthcare patients
Open for applications
Consumer navigation program for healthcare patients
1-20 employees
Open for applications
1-20 employees
Company mission
Wellist's mission is to give healthcare clients the insights and tools they need to address actual human needs, resulting in improved patient satisfaction, outcomes and loyalty.
Role
Who you are
- We’re looking for a dedicated, detail-oriented individual to join our mission in making life easier for patients, employees, and their families
- A compassionate communicator with a passion for making a difference in the lives of others
- Strong organizational skills to manage multiple users’ needs while maintaining accuracy and attention to detail
- Proficiency in managing sensitive information, adhering to HIPAA guidelines, and maintaining confidentiality
- At least three years of experience in a call center environment (inbound and outbound), with a proven track record of delivering excellent service
- If you are energized by meaningful work and driven to provide exceptional support to individuals in need, we invite you to apply and join Wellist in our mission to make life easier for those we serve
What the job involves
- As part of our team, you’ll be a key lifeline for users, offering them essential non-medical resources like a dog walker for someone recovering from surgery, financial aid for medical bills, or access to caregiver support groups
- Your work will have a direct and meaningful impact on their lives, providing relief when they need it most
- In this role, you will be the voice and heart of Wellist—directly connecting with users via phone and email to ensure they have access to critical support
- Whether it's helping a family navigate post-surgery care or finding financial grants for cancer treatments, you will empower users to focus on their recovery and well-being by reducing the burden of life’s logistical challenges
- Engage in daily outreach with patients, employees, and families to understand their needs and provide timely, personalized assistance
- Utilize Wellist’s comprehensive directory to create and share tailored support lists that address each user's specific situation
- Collaborate with hospital staff, HR managers, and resource providers to ensure that all non-medical needs are met seamlessly
- Be a problem-solver, completing custom searches to find unique resources that improve the well-being of users in challenging circumstances
Our take
Achieving success as a healthcare provider requires patients to receive the best healthcare possible, but this is commonly stunted by a one-size-fits-all approach. Patients, families, and caregivers do not have the tools they need to achieve personalized healthcare experiences, and this ultimately leads to unsatisfied patients and missed growth opportunities for healthcare providers.
Wellist provides a consumer navigation program for healthcare patients, families, and caregivers, providing them with a digital education platform, communication tools, vetted support services, and the necessary communication mediums for maximizing the care quality that patients receive.
Whilst many startups within the healthcare sector are leveraging cutting-edge tech such as AI and automation to improve care quality, Wellist has taken a step back, focusing instead on the tools and resources needed. By providing the necessary tools to improve care quality and patient experiences, the company claims that it will ultimately improve patient outcomes and in turn, the revenues of healthcare providers.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Nov 2019
$3.5m
LATE VC
May 2018
$10m
SERIES A
Total funding: $14m
Company benefits
- Interesting, diverse team members - Whether it's book club, wellness bingo or daily trivia, Wellist is an amazing community of caring people
- Opportunities to develop your career - Company off-sites help us align on the strategic priorities, spend time with remote team members and possibly enjoy an escape room
- Outstanding benefits - We offer excellent medical and dental insurance coverage, life & disability insurance, up to 3 weeks of PTO and a generous parental leave policy
- A meaningful mission - Join a growing team that is making a difference in healthcare by improving the lives of patients and families
Company values
- Refreshing - Brings upbeat “can-do” attitude and creative new ideas to help make life easier for our users, customers, partners and colleagues
- Empathetic - Understands others’ experiences and emotions. Acts with kindness, compassion and respect
- Empowering - Takes accountability for helping others succeed. Coaches and develops others at all levels of the organization
- Trustworthy - Does what is right. Speaks truthfully and acts with integrity. Follows through on commitments
- Adaptable - Flexible. Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change
Company HQ
Fox Chapel, PA
Articles
Leadership
Ashley Reid
(CEO)Senior Manager of Global Transformation and Strategy Advisor for Philips Healthcare from 2009 to 2013. Experience as Member of the Board of Advisors for MassChallenge Healthtech.
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