Product Manager, Wander

• Have prior hands-on software engineering experience or have founded a company (built 0→1 products, shipped to users, and owned technical decisions)
• 5+ years as a PM (3+ focused on payments/fintech), shipping production systems at scale
• Fluency in the card lifecycle (auth/capture/settlement), decline codes, tokenization, fraud/risk, and disputes/chargebacks
• Experience with refunds, credits, split payments, ledgers/GL export, and reconciliation to processor settlements
• Comfortable partnering with Finance on revenue recognition, close, and audit-ready controls; can talk to both engineers and accountants
• Quantitative: SQL or similar; can frame experiments and analyze impact
• Bias to action, crisp writing, high agency

Desirable

• We’re hiring a Product Manager to own the Payments stack across our booking flows, in-stay charges, refunds/disputes, and partner payouts, and to partner deeply with Finance on reconciliation, revenue recognition, taxation, and audit-ready controls
• You’ll drive roadmap, implementation, and ongoing optimization for payment acceptance, risk, cost, and financial accuracy—powering use cases from consumer bookings to corporate retreats and partner payouts
• Own the payments & finops roadmap: acceptance, refunds, disputes/chargebacks, payouts, taxes/fees, and financial data integrity
• Partner with Finance on GL mapping, automated reconciliation to settlements, revenue recognition, month-end close, and audit trails
• Improve acceptance & CX: raise auth rates, reduce false declines, optimize retry/cascade logic, and add wallet/payment methods where impactful
• Reduce cost & risk: monitor processor and network fees; implement risk/fraud controls and dispute workflows; track chargeback rate and recovery
• Build payouts for partners/suppliers with compliant onboarding (KYC), transparent statements, and predictable funding timelines
• Support B2B flows (e.g., Wander Teams/retreats): invoices, deposits, staged payments, and AR automation
• Instrument the numbers: define and monitor KPIs—auth/acceptance rate, cost per txn, refund SLA, chargeback rate & win-rate, reconciliation completion time, revenue leakage
• Ship with Engineering & Data: crisp specs, PRD/QA/readiness, analytics you trust, and post-launch iteration
• Success looks like:
• ↑ Authorization/acceptance rate; ↓ cost per transaction and false declines
• T-0/T-1 reconciliation with automated break detection and clear ownership
• <X% chargeback rate with rising win-rate and faster cycle times
• Reliable, transparent payouts and Finance-ready reporting with fewer manual touches