Client Success Senior Manager, Wellhub
2 days a week in office
Employee fitness & wellness platform
Open for applications
Employee fitness & wellness platform
1001+ employees
Open for applications
2 days a week in office
1001+ employees
Company mission
To ignite and fuel every journey to feel good, through its complete corporate wellbeing platform.
Role
Who you are
- 8+ years of experience in Client Success, Account Management, or a similar client-facing role
- Experience managing mid-to-large enterprise clients in a complex, fast-paced environment
- Comfortable owning renewals and participating in commercial conversations with clients
- Strong relationship-building skills, with the ability to engage and influence senior client stakeholders
- Data-aware, with confidence using insights and reporting to inform decisions and conversations
- Highly organised, able to manage multiple accounts and priorities simultaneously
- A collaborative, resilient professional who remains calm and solution-oriented when navigating change and complexity
- We recognize that individuals approach job applications differently. We strongly encourage all aspiring applicants to go for it, even if they don't match the job description 100%. We welcome your application and will be delighted to explore if you could be a great fit for our team
- For this specific role, please note that prior experience in driving new business growth and successfully securing significant contracts with complex organizations are mandatory requirements
What the job involves
- We are hiring a Client Success Senior Manager to join our Client Success team in London
- Client Success at Wellhub plays a critical role in ensuring our largest and most strategic enterprise clients successfully adopt, scale, and extract measurable value from our wellbeing solutions
- In this role, you will manage a portfolio of complex enterprise accounts, owning the post-sale relationship and driving client retention, engagement, and commercial outcomes
- This is a hands-on, client-facing role suited for someone who is comfortable managing complexity, building strong stakeholder relationships, and working cross-functionally to deliver impact
- Own the post-sale lifecycle for a portfolio of large enterprise clients, acting as the primary point of contact and ensuring long-term partnership success
- Build and maintain trusted relationships with HR, Reward, and Wellbeing stakeholders across complex client organisations
- Drive client adoption, engagement, and retention by translating client goals into clear success and engagement plans
- Lead renewals and support expansion opportunities within your portfolio, clearly articulating value and impact
- Use data and insights to monitor performance, identify risks, and recommend improvements to client strategy
- Collaborate closely with internal teams (Wellbeing Engagement, Operations, Customer Experience, User Growth, Partnerships, Commercial) to ensure effective delivery
- Proactively identify issues and risks, clearly articulating client impact and urgency to your manager to enable timely escalation and resolution
Salary benchmarks
Our take
Employees are demanding more of their workplaces, and fitness is one of the areas they think employers can do better. Wellhub, formerly Gympass saw this opportunity and offers corporate customers a benefit that will excite their employees - allowing them to try new sports such as yoga, pilates, spinning, and martial arts across a variety of locations.
Wellhub is able to offer top-of-the-line gyms and wellness plans or programs that would be otherwise unavailable to the employees at prices that are far below market rate. They have been able to succeed at this by focusing on strategic gym partnerships, and creating an ecosystem that can satisfy any type of customer.
Backed by several rounds of significant funding, the company doubled down on strategic acquisitions to ease its entrance into new markets and has been steadily expanding its teams and offerings to bring the company closer to global market domination. A recent collaboration with Apple Fitness+, which sees the app added to Wellhub's suite of fitness services, shows that the company is mindful of what modern employees want from their benefits packages.
Steph
Company Specialist at Welcome to the Jungle
Insights
23% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$85m
SERIES F
Jun 2021
$220m
SERIES E
Total funding: $795m
Company benefits
- Culture of wellbeing: We actively encourage all our employees to prioritize their wellbeing and incorporate wellness into their weekly work routine.
- Wellhub membership: All of our team members receive our Gold membership for free which provides access to gyms, studios, classes, training, apps, and more!
- Competitive rewards: We offer competitive compensation packages in all markets we operate, as well as equity programs based on individual and company performance.
- Core health benefits: We ensure all employees receive preferred options for healthcare, dental, and vision coverage in support of their physical health.
- Paid time off: Get a minimum of 25 days of paid leave per year. All team members get extra days off for approved local holidays and their birthdays.
- Flexible work policy: Our flexible work policy, known as “The Way We Work” provides the ability to maximize the benefits of remote and flexible work arrangements.
- Parental leave: We love our new parents (and their babies) on our team! In support, we provide substantial paid leave so you can focus on your growing family.
- Learning & training: With free access to Udemy classes online and in-person learning opportunities, all employees are enabled to grow their skill sets.
- Career growth: Employees can take their careers further with our robust internal recruitment process for promotional and developmental opportunities.
Company HQ
Gramercy Park, New York, NY
Leadership
Cesar Carvalho
(Co-Founder & CEO)Previously worked as a Consultant at McKinsey. Head of Business Development for CVC (travel company in Brazil). Studied for an MBA at Harvard before dropping out to start Gympass (now Wellhub).
Joao Barbosa
(Co-Founder & VP of Partners BRazil)Began their career as a Risk Analyst at Santander. Worked as a Senior Analyst then Coordinator of Business Performance at CVC.
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