Sales Operations Manager, POSH

• We are seeking a RevOps Manager to join our team in SoHo
• 5+ years of experience in Revenue Operations, Sales Operations, or a related role within a fast-paced startup environment
• Proven track record of driving revenue growth and operational efficiency across marketing, sales, and customer success teams
• Strong analytical skills with the ability to interpret complex data and translate it into actionable strategies
• Experience with CRM systems (e.g., Salesforce & HubSpot) and Sales Enablement tools
• Excellent communication and collaboration skills, with the ability to work effectively across departments and with senior leadership
• Strong leadership skills with experience building and managing high-performing teams

Desirable

• You will be responsible for aligning our marketing, sales, and customer success functions and ensuring our revenue-generating processes are as efficient and effective as possible
• You will drive our strategic initiatives, optimize our tools and workflows, and deliver actionable insights that enhance our overall revenue performance
• Identify and eliminate bottlenecks within the revenue cycle, enhancing the efficiency of lead generation, deal closure, and customer renewal/upsell processes
• Implement and refine sales processes that enhance lead conversion rates, improve deal velocity, and maximize customer lifetime value
• Continuously improve customer onboarding, retention, and expansion strategies by leveraging data-driven insights
• Oversee data collection, management, and analysis across marketing, sales, and customer success to provide actionable insights
• Develop and maintain dashboards and reports that track key performance indicators (KPIs) such as Win Rate, Sales Cycle Length, Average Forecast Deal Value, and MOM Closed-Won Velocity
• Ensure data integrity across CRM, marketing automation, and analytics platforms, enabling accurate and timely decision-making
• Develop and monitor KPIs for all the POSH sales teams, ensuring alignment with POSH’s growth objectives
• Provide regular performance reports and insights to leadership, identifying trends and areas for improvement
• Implement automation tools and processes to enhance the productivity and efficiency of revenue operations
• Collaborate with marketing, sales, and customer success teams to seamlessly integrate processes, goals, and strategies
• Lead the development and implementation of department-specific OKRs that align with the company’s overall objectives, ensuring each team is on track to meet their targets
• Drive effective communication across departments, ensuring everyone is informed and aligned with POSH's strategic goals
• Develop and manage a comprehensive sales enablement program that equips the sales team with the tools, resources, and content they need to engage prospects and close deals effectively
• To support the sales process, create and maintain a library of sales materials, including presentations, case studies, objection handling guides, and competitive intelligence
• Conduct regular training sessions for the sales team to ensure they are up-to-date with the latest product features, market trends, and sales techniques