Customer Success Manager, EventMobi
€43-100k
OTE
€42.5-50k
BASE
More information about location
Event management software
Open for applications
Event management software
21-100 employees
Open for applications
€43-100k
OTE
€42.5-50k
BASE
More information about location
21-100 employees
Company mission
To help customers create incredible even experiences.
Role
Who you are
- Fluency in English and German is required for this role
- Are you ready to take your Customer Success career to the next level?
- Drive product adoption, increase customer satisfaction, identify and leverage growth opportunities, negotiate more strategic contracts?
- 2 - 3 years experience in B2B Sales, Customer Success or Event Management (SaaS preferred)
- Experience working with event technology, including: registration, event app, badges, AV solutions, virtual events
- Prior experience providing in-person support or on-site services is a plus
- A track record of achieving and/or exceeding targets through upsell and growth
- Unbeatable listening skills. It’s one thing to talk, it’s another to listen. You will need to hone in on what the customer is truly asking for, and be able to reflect back
- Extensively worked within CRM such as HubSpot or Salesforce
- Obtained a Bachelor's degree or equivalent
- An outstanding communicator. You will be connecting with customers and EventMobi team members constantly. You will need to be well-spoken and meticulous in all communications
- Adaptable to change - you see ambiguity as an opportunity to grow, ask questions or innovate
- Organized & proactive - you follow through on time and with a high degree of professionalism
- Solution-oriented - you see challenges as opportunities to delight your customer & to rise above
- Thinking out of the box - you develop creative strategies to continually improve the experience of our customers and to promote product adoption
- You have a safe, comfortable, and ergonomic workspace and working environment - a private and quiet workspace is a vital requirement for doing your best work!
- You have a reliable internet connection capable of participating in video calls, with at least 30 mbps download speed
What the job involves
- As an integral part of an allstar Customer Success team in Europe, the CSM is the primary owner of our existing client business
- Working in this team, you will have a front-row seat to our customers’ success. Acting as their Customer Success Manager, you will be responsible for proactively engaging with each of your assigned customers - regularly providing product demos, onboarding calls, educating them on new services, gathering feedback & ensuring their overall event success in order to drive account growth and retention YoY
- Your mission? Land & expand. Find ways to grow our footprint by being the trusted advisor to hundreds of our top customers
- Manage a pipeline of existing customer business to drive customer retention & growth and achieve Net Revenue Retention & Account Retention Targets
- Be the first point of contact for our amazing customers when they need help - we work with professional event planners and event marketers working at small to large corporations, associations and event agencies
- Be responsible for initial onboarding, strategy conversations and building ongoing relationships with key customers
- Drive product adoption and achieve the highest level of customer success through proactive engagement and support
- Build long-term relationships with 60+ accounts by conducting regular onboarding calls, training, account-level debriefs, product demos & check-in calls
- Prospect for growth opportunities within your existing client base through referral and other networking initiatives
- Stay on top of active events and manage projects from conception to post-event by liaising with various team members from graphics design, support, product and professional service teams
- Follow the AM Daily Dashboard workflow provided in the CRM to ensure prioritized regularly scheduled touchpoints with your accounts
- Maintain a clean and up to date pipeline forecast to be reviewed weekly with your manager
- Actively participate and contribute to team meetings, Slack discussions & 1:1s
- Leverage a mix of communication methods (phone, meeting, in mails, emails) to proactively engage and grow your accounts
- WHO YOU’LL WORK WITH
- Reporting to the Director of Sales, you’ll work alongside an all-star team of Sales pros from across the globe, who are passionate about serving our customers, and enjoy collaborating with a healthy dose of friendly competition
- You’ll also work closely with the Customer Success teams and Professional Services teams to support project delivery and deliver on shared client retention goals
Our take
EventMobi is a leading events management platform that has established itself as a powerhouse in the industry with a csuite of features designed to elevate every aspect of event planning and execution. The platform offers everything from advanced analytics and networking tools to hybrid streaming, live translation, and professional event production services, making it a go-to sofor businesses worldwide.
In particular, EventMobi's streaming and live video translation tools have proven especially useful was the events industry shifted to virtual and hybrid formats in recent years. While other startups have emerged to cater to this new demand, EventMobi's extensive range of services gives it a distinct advantage over competitors with more limited offerings. The company is consistently evolving, too, which will continue to prove a savvy and lucrative approach as the world of professional events develops.
With millions of users and high-profile clients like Visa, Yale, and the Canadian Medical Association, EventMobi has built a strong foundation for continued success. With this substantial base and an ever-growing tool suite including innovative new features like gamification, it is on firm ground to continue as a leading market player.
Steph
Company Specialist at Welcome to the Jungle
Insights
0% employee growth in 12 months
Company
Company HQ
Downtown Yonge East, Toronto, ON
Leadership
Bob Vaez
(CEO)Previously founded BabelTech Electronics, before moving on to hold various Product Engineer roles at AMD and Nvidia.
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