Technical Support Representative, Turnitin
Plagiarism detection software
Be an early applicant
Plagiarism detection software
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
Turnitin's mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Role
Who you are
- We are looking for an enthusiastic, self-motivated individual with a technical or customer support background to expand our Product Specialist team
- The successful candidate will possess very strong problem-solving and communication skills
- They will thrive in a fast paced, team-oriented environment, and process the ability to manage multiple tasks simultaneously
- This role is best suited for a self-starter who is comfortable working with internal and external customers
- Bachelor’s degree or applicant with experience working in a customer support role
- Fluent spoken/written English
- Ability to work in a fast-paced environment, manage multiple projects, set priorities, work independently, and perform under pressure
- Excellent computer skills
- Knowledge of one or more of the following Operating Systems (Windows, Mac, Linux)
- A good understanding of Microsoft Office products
- Excellent planning and organisational skills
- Ability to work with sensitive and confidential material and possess excellent judgement
- Shift: 11:00 - 19:30 GMT; Shift pattern: Tues - Sat (Days off Sunday + Monday)
Desirable
- Familiarity with Learning Management Systems such as Blackboard, Moodle, Canvas or D2L
- Broad understanding of web technologies and Software as a Service (SaaS)
What the job involves
- Shift: 11:00 - 19:30 GMT
- Shift pattern: Tues - Sat (Days off Sunday + Monday)
- You will play a critical role in the delivery of world-class client support and are responsible for responding to technical and non-technical customer queries
- Proactively support the Turnitin product line via primarily email, (sometimes phone & live chat), ensuring problem resolution, system access, and optimal system performance
- Coordinate closely with Engineering and Product Management on all product issues & releases
- Develop positive customer and cultural relations
- Assist in the translation, maintenance, and updating of technical documentation associated with the product line
- Support other strategic initiatives as needed
Our take
Turnitin has a global reputation for being one of the best plagiarism detection softwares on the market. It’s well-earned, too. Besides simple paraphrasing plagiarism, its software also employs sophisticated techniques like identifying macro replacement and analysing metadata to weed out essay mill papers.
Academic plagiarism has become increasingly complex over the years, exacerbated in part by the COVID period of online schooling, and in part by a skyrocketing rise in computer literacy and plagiarism tricks. Software like Turnitin is therefore playing an increasingly crucial role in maintaining academic integrity. Additionally, it helps understaffed institutions ease the burden placed on a teaching workforce which are, in some regions, perilously close to collapse.
Turnitin is not without its issues, however. Some institutions lean too heavily on the software, and essay mills have begun using Turnitin software to prove product authenticity. Historically, Turnitin has neatly addressed these problems by releasing new or improved capabilities including Chat GPT screening updates in 2023. If it can continue to demonstrate remarkable competence and proactive development in this regard, Turnitin’s glowing reputation seems assured.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Health Insurance
- Dental Insurance
- Disability Insurance
- Life Insurance
- Vision Insurance
- Accidental Death & Dismemberment Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Supplemental Life Insurance
Company values
- Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do
- Passion for Learning: We seek out teammates who are constantly learning and growing and build a workplace that enables them to do so
- Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors
- Action & Ownership: We have a bias toward action and empower teammates to make decisions
- One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes
- Global Mindset: We respect local cultures and embrace diversity. We think globally in all that we do to maximize our impact on education
Company HQ
Downtown, Oakland, CA
Articles
Leadership
Chris Caren
(CEO)Held a number of senior positions at major corporations, including serving as a GM at Microsoft, and a board member at Avetta, Liaison International, Illuminate Education, and The IRONMAN Group. They are additionally a member of YPO and chairman of Procare Solutions.
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