Customer Advisor, Clutch
Sell-to-Clutch
CA$70k
OTE
5 days a week in office (New Westminster, BC)
Online used car retailer
Be an early applicant
Online used car retailer
201-500 employees
Be an early applicant
CA$70k
OTE
5 days a week in office (New Westminster, BC)
201-500 employees
Company mission
To deliver a delightful car-buying experience to Canadians.
Role
Who you are
- Education: Minimum High school diploma or equivalent
- Experience: 2-3 years of customer service or sales experience required
- Stoked about disrupting and redefining an age-old industry and a drive to win
- Willing to work weekend and evening shifts
- Must be comfortable working 100% on-site. (210 12th St, New Westminster, BC V3M 4H2)
- You should be comfortable in a fast-paced environment and able to juggle a large number of customers & systems at a time
What the job involves
- We are on a mission to build a world-class team that drives innovation, growth, and excellence
- As we scale rapidly, we are looking for a Sell-to-Clutch Customer Advisor to be the voice for an online car selling experience in addition to our Sell-to-Clutch (STC) team
- Respond to customer inquiries (inbound calls, emails, SMS) and proactively reach out to customers who scheduled an appointment to sell a car to Clutch (warm outbound calls). The current volume is about 60 calls daily
- Act as the main point of contact for individuals looking to sell their vehicles to Clutch
- Provide exceptional customer service by answering inquiries, explaining the selling process, and addressing any concerns or questions from sellers
- Coordinate and schedule appointments with sellers to assess their vehicles and gather necessary documentation
- Conduct basic vehicle assessments using Clutch’s established guidelines to confirm vehicle condition and value as originally disclosed
- Collect, audit, and ensure all necessary documentation is accurately completed and submitted for processing
- Maintain accurate and up-to-date records of all interactions with sellers and transactions through CRM and internal software
- Autonomy & ownership – opportunity to build your process and influence the company workforce and at every level
- Help shape the future of car buying and selling in Canada by leading a critical part of our customer experience
Our take
Buying used cars is notoriously something of a minefield - but used car sales platform Clutch is making big strides to sweep away the risk. The marketplace lists certified vehicles for users to shops, and has home delivery, along with a full carfax, insurance, warranty, and optional financing.
The used car sales market has been undergoing something of a digital overhaul in recent years, with a flurry of used car marketplaces cropping up to offer similar services. Canada, however, remains relatively non-competitive compared with the U.S. and Europe. This means Clutch has the luxury of importing a tried-and-tested model into a relatively spacious market.
Clutch will, however, have to face off with close competitor Canada Drives. The two companies enjoy comparable levels of funding and are currently the top competitors in Canada’s used car market. With this market hotting up significantly, Clutch will need to tread carefully to ensure they come out on top.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Feb 2025
$36.6m
SERIES D
Jul 2024
$7.4m
LATE VC
Total funding: $138.9m
Company benefits
- Autonomy & ownership: Create your own path and own your work with some of the most talented and creative people in Canada
- Competitive pay + equity: Enjoy competitive pay from day one, with equity opportunities available for roles that shape our future
- Generous time off: From vacation time to parental leave, we believe that work-life harmony is key to a healthy work environment
- Health, dental & more: Your well-being matters. That's why we offer medical, dental, and wellness support to you and your loved ones
Company HQ
Downtown Yonge East, Toronto, ON
Leadership
Dan Park
(CEO)Prior to joining Clutch in 2019, Dan spent 3 years at Uber as a GM of Toronto and GM/Head of Uber Eats Canada.
Salary benchmarks
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