Customer Account Specialist, Brightwheel
$80k
OTE
+ Equity & Uncapped commission plan
Online platform for early education management
Job no longer available
Online platform for early education management
201-500 employees
Job no longer available
$80k
OTE
+ Equity & Uncapped commission plan
201-500 employees
Company mission
To improve education for young children, given the vital importance of early education for later life.
Role
Who you are
- You are a customer-focused person who thrives in a constantly evolving startup environment where our goals, roles and incredible opportunities evolve every day
- You are excited to call into current brightwheel customers, retaining SaaS revenue and comfortable being responsible for these ambitious goals
- You can’t wait to be assigned the portfolio of customers that you will be responsible for and are eager to find out what makes them tick, help them solve problems, and get the most out of brightwheel
- You are excited about joining a team that is competitive, collaborative and spending all day on phone calls with our customers
- You are curious, a go-getter and passionate about improving the world through education and technology
- Proven track record of hitting/exceeding challenging goals
- Strong work ethic and determination to succeed
- Highly coachable and enjoys team collaboration
- Naturally curious and resourceful\
- Experience in sales, account management or customer success, responsible for retaining customers
- Comfort with a high volume/velocity approach (e.g., 60-70 calls/day)
- Exceptional skills identifying customer challenges / solutions and overcoming objections through tenacity, patience and endless empathy for our customers
- Excellent communication, organizational, time-management, and prioritization skills
- High level of comfort with ambiguity - this is one of our newest teams and the role and goals will change over time
- Preferred: Salesforce, basic excel /sheets, startup environment, early education, fully Bilingual in Spanish
What the job involves
- Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time
- Retain SaaS revenue through consultative engagement and product recommendation by understanding needs of each customer
- Understand a customer’s goals and priorities, and translate them into strategic recommendations that will drive a high level of customer retention, product adoption and satisfaction
- Leverage your brightwheel product knowledge to facilitate customer conversations and ensure the customer is getting the most out of their brightwheel experience
- Partner with internal leadership teams to own customer escalations to resolution, and provide regular Voice of Customer feedback
- Call, email and text our current customers to assess their engagement level with brightwheel, identify problems, drive resolutions, and ensure they are committed to staying on brightwheel
Our take
Childcare and teaching is a profession fraught with pressures and paperwork and yet it remains relatively ill attended to by advances in tech and software. Brightwheel want to revolutionize this, focusing on facilitating the administrative and communicative relationship between schools, carers and parents or guardians.
As tech enters the classrooms there are various apps focusing on the education itself with fewer actually handling the communications for schools. Its platform helps increase parental and teacher engagement with students everyday, while helping small education businesses save money, time, and to grow.
Brightwheel is carving out a name for itself as a service valuable for its exciting and useful new updates. They were quick to adapt to school closures by offering distance learning capabilities and health testing. They also cater to childcare in lower-income areas with their freemium model. Since their $55 million funding round, if it remains on this course of steady, popular development and wide uptake, Brightwheel will likely achieve its goal of going public in a few years time.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-15% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Feb 2021
$55m
SERIES C
Oct 2018
$21m
SERIES B
Total funding: $88.8m
Company benefits
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Dave Vasen
(CEO)Dave started his career at Morgan Stanley, before spending a year at Cisco and 3 years as a Bain Consultant. He worked at Amazon for 2 years, and after taking on several Advisory roles he founded Brightwheel in 2014.
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