Client Service Representative, IQVIA
Office located in Mississauga, Canada
Health IT and clinical research company
Job no longer available
Health IT and clinical research company
1001+ employees
Job no longer available
Office located in Mississauga, Canada
1001+ employees
Company mission
To be a catalyst for innovation in healthcare, to drive healthcare forward every day, and make the extraordinary possible for patients.
Role
Who you are
- Bachelor's Degree Req
- Some related work experience Req
- Experience in an IQVIA role preferred and pharmaceutical experience Pref
- Highly proficient in PC applications such as Excel
- Ability to communicate effectively with various levels in the organization (written and oral)
- Ability to carry out some analysis and information gathering to resolve problems on routine matters
What the job involves
- Under guidance or supervision, develops the necessary skills and product knowledge to provide support to clients
- Trains to provide day to day guidance and support to clients
- Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
- Develops the interpersonal skills necessary to build effective business relationships with defined clients
- Develops an understanding of clients’ potential business needs
- Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
- Provides support and training to other team members
- Operates within project management software to execute or assign tasks to other teams for client specific projects
Our take
IQVIA is a world leader in analytics and clinical research in the life sciences sector. Formed from a merger between IMS Health and Quintiles, it has over 40 years of experience in the sector, growing to become one of the world’s largest contract research organisations, with a network spanning more than 100 countries.
Since its founding, IQVIA has outperformed the market and is focusing on expanding biosimilar firms such as Humira. Humira provides generic drugs from existing medications without needing further data analysis. However, IQVIA’s involvement in new areas of research is likely to offset this trend.
With global medicine spending on track to reach £1.3 trillion by 2025, IQVIA is focusing its efforts on oncology and immunology, the most profitable sectors in pharmaceutical development. It is also building out its technological infrastructure, with a particular focus on artificial intelligence. While it is frank about the limitations of this technology within the sector, it greatly augments the data-handling capabilities of health science teams. Development in this sector is key to IQVIA’s growth plans for 2025 and beyond, which is on track with 2023-24 seeing a massive increase in company share value.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (1 round)
Jun 2013
$1m
GRANT
Total funding: $1m
Company benefits
- Medical, dental and vision coverage
- Telemedicine
- Critical illness coverage
- Prescription coverage
- Disability, accidental death, pet and life insurance
- Employee Assistance Programs
- Mental health support
- Well-being programs and events
- Flexible work environment
- Time off for leisure, personal time and corporate holidays
- Parental leave for birth or adoption
- Paid leave for other life matters (i.e., illness, bereavement, jury duty, military service, etc.)
- Training systems
- AI talent marketplace tool
- Leadership training programs
- Employee recognition programs
- Mentorship programs
- Service awards
- Tuition reimbursement
- Paid volunteer day
- Donation matching
- Employee resource groups
- Office events
- Environmental commitments
- UN Global Impact member
- Retirement and savings plans
- Identity theft protection
- Commuter benefits
Company HQ
Research Triangle, Durham, NC
Leadership
Ari Bousbib
(CEO)Was previously CEO of IMS Health, one of the parent companies of IQVIA. Before that held senior leadership positions at United Technologies Company, including COO of Otis and eventually becoming President of the UTC group with responsibility for 150,000 employees.
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