Security Support Specialist, TRM Labs
More information about location
Blockchain investigations & risk management
Job no longer available
Blockchain investigations & risk management
201-500 employees
Job no longer available
More information about location
201-500 employees
Company mission
To build a safer financial system for billions of people.
Role
Who you are
- Experience supporting applications, desktop and mobile devices, and related IT infrastructure solutions in a cloud-only organization
- A long history of providing excellent customer service
- Experience applying a risk-based approach to decision making
- Ability to distill a technical topic down for a wide audience
- 2+ years of experience providing top-tier technical support in a dynamic and fast-paced organization
- Familiarity with device management software (Jamf, Microsoft Intune, etc.)
- Experience supporting Google Workspace
- Exposure to Microsoft Azure services (e.g. Entra ID, Intune, VMs, etc.)
- Awareness of compliance frameworks such as SOC2, ISO 27001, UK Cyber Essentials
- Foundational networking knowledge (e.g. TCP/IP, firewalls, VPNs)
What the job involves
- The Security team is responsible for and committed to securing all things at TRM. From our customers to our code, and everything in between, the security team is involved in all aspects of the business
- We are looking for a Security Support Specialist to join our growing team, enhancing the daily operations of TRM’s IT infrastructure and services
- You’ll work to support the technical operations of the organization and ensure that teammates have the hardware and software access necessary to perform their best work
- Provide operations support for cloud environments, SaaS applications, and related information security technology assets
- Deploy endpoints to our remote workforce
- Develop and maintain technical support/knowledge base
- Develop Service Level Agreements to set expectations and measure performance
- Develop and optimize installation, operations, and configuration procedures
- Assist with the secure integration of cloud applications and infrastructure
- Assist with implementing highly-available hardware and software systems across multiple operating systems
- Support the rollout and enforcement of security policies such as IAM, IGA and endpoint protection
Our take
The crypto space has become more mainstream but it is also intensely volatile and poorly regulated, with a high degree of anonymity afforded to its users. As such it has become a major source of financial fraud with $20 billion in crypto stolen in 2022 alone. TRM Lab exists to return trust to the blockchain, helping banks, government agencies and crypto companies detect and combat fraud with its blockchain intelligence solutions.
As the risk of blockchain fraud is only increasing, with the proceeds often being used for organized crime, there are a number of companies working in this space. TRM stands out with the breadth of its crypto asset coverage and the strength of its cross-chain analytics. It has partnered with the FBI and Europol to aid its investigations, and is also used by major crypto companies MoonPay and Binance.
The company has grown its revenue by almost 500% year on year since its founding in 2018, and has raised a significant amount of capital. With the funding its secured, its further developing its product and hiring additional talent. And as businesses and government agencies increasingly come to grips with fraud in the crypto space, TRM is well poised to continue its rapid growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
42% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Feb 2026
$70m
SERIES C
Nov 2022
$70m
SERIES B
Total funding: $220.1m
Company benefits
- DIstributed, not distant
- Competitive compensation package
- Paid time off: 25 days of vacation and competitive holistic paid time off plans
- Parental leave & family planning: 18 weeks of paid parental leave (if employed for at least 180 days unless the home state or country required less tenure). For select eligible regions, we also offer fertility treatments via the Carrot platform
- Health coverage: Premium coverage for medical, dental, vision and life insurance
- Company retreats
- Career growth
Company HQ
SoMa, San Francisco, CA
Leadership
Esteban Castaño
(Co-Founder & CEO)Former Business Analyst at McKinsey & Company. Founded the Digital team at Generation, a high growth youth employment program, before launching TRM in 2018.
Rahul Raina
(Co-Founder & CTO)Former Senior Business Analyst at McKinsey & Company. Former Software Engineer at Amazon Web Services and Opendoor.
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