Associate User Experience Researcher, GoHenry
Pocket money app to make every kid smart with money
Be an early applicant
Pocket money app to make every kid smart with money
201-500 employees
Be an early applicant
201-500 employees
Company mission
To make every kid smart with money.
Role
Who you are
- This person should have a solid foundation in UX research and a willingness to learn and adapt in a dynamic setting
- You will be expected to have four (4) or more hours of overlap with Acorns' standard business hours (8:00 a.m. – 5:00 p.m. Monday–Friday, Eastern Standard time)
- 1-2 years of experience in user research, market research, or a related field
- BS or BA in Psychology with HCI Focus is an added bonus
- Understanding of qualitative and quantitative research methods
- Interest or experience in research with parents and children is a plus
- Strong organisational skills and attention to detail
- Comfort with research tools and willingness to learn new ones
- Excellent communication skills and ability to work in a fast-paced environment
- Passion for our customers and the GoHenry UK mission
What the job involves
- GoHenry is seeking an Associate UX Researcher to support our Research & Insights team within our growing fintech environment
- In this position, you will support user research projects that inform our product development and improve customer experience
- This role will involve assisting in research activities under the guidance of the UX Research team
- The position will report into Acorns UX Research Manager and sits within the Global Research and Insights team, dedicated to bringing the customer voice into everything we do
- This role will work closely with the US Acorns team
- Build relationships with the Research and Insights team and key stakeholders
- Familiarise yourself with insights from existing user research programmes
- Assist in preparing and conducting user research studies, conducting interviews, usability testing, and surveys
- Support user research projects, including participant recruitment, scheduling, and logistics
- Help synthesise research findings and contribute to reports and presentations
- Conduct moderated and unmoderated usability tests with guidance
- Take on increasing responsibilities in research synthesis and reporting
- Collaborate with cross-functional teams, including Product and Design, to share research insights
- Independently run smaller-scale research studies from planning to reporting
- Proactively identify areas where user research can add value
- Develop deeper expertise in research methodologies and best practices
- Contribute to the continuous improvement of research processes and team efficiencies
Salary benchmarks
Our take
Since a group of parents in Hampshire came up with the idea in 2009, GoHenry has come a long way and now has more than 2 million customers across its UK and US territories. GoHenry has been named by KPMG and H2 ventures as one of the world’s Leading 100 Fintech Innovators and the company also ranked the 8th fastest-growing British tech business in the Sunday Times TechTrack 100.
GoHenry has definitely revolutionised something that has characterised parent-child relationships for many years: pocket money. With no control or education, children usually spend their money without being truly aware of its value and do not learn anything about money management. GoHenry provides a useful tool to help young people learn good money habits while giving parents peace of mind and an easy way to manage pocket money.
On this mission to help children gain a better financial understanding, GoHenry has released a gamified, interactive tool named Money Missions. In addition to this game, GoHenry launched a Junior ISA, to enable parents to invest in their child's future in a more simple yet effective way. This clearly has potential as 11,000 parents opted for a Junior ISA in its pre-launch phase, so it's proving to be a sizeable market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Oct 2022
$55m
LATE VC
Dec 2020
$40m
LATE VC
Total funding: $123.3m
Company benefits
- Enjoy time off: We offer 25 days paid annual leave, plus Flexible Public Holidays (you can decide what you celebrate and cherish, and when you do it!). Plus, we support flexible and remote working, so that unmovable appointment doesn't need to be covered by annual leave
- Flexible working: Our GoFlex policy means you can choose to work at the office, WFH, or a little of both. No matter where you work, we'll make sure you have everything you need so you can focus on your goals
- Stay balanced: A healthy work-life balance is everything. So don’t be a slave to the grind—just give it your all when you’re working. Oh, and this is part of our official rules: start work late (read: sleep in) on your b-day
- Learn faster with training & development: It’s your career, so you lead the way. We provide training and development opportunities and access to hundreds of webinars. Plus, count on your manager for support and regular feedback
- Get health & wellness perks: A healthy work-life balance is everything. We encourage you to give it your all when you're working and to reset properly when you're not. Perk alert: we offer all employees a free subscription to the Calm app
- Choose your equipment: Mac or PC? We all have different ways we prefer to work. Choose your own equipment, so your working days are as comfortable as possible
- Make friends, too: We have fun together, and enjoy each other’s company! We host get-togethers and provide fun perks, while you spend quality time with the team
Company HQ
Farringdon, London, UK
Leadership
Louise Hill
(Co-Founder & CEO)Previously an Operations Director at The Cotswold Company & Findel Direct (warehousing operations) and at Scotts of Stow Ltd.
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