Senior Product Manager, Super

• 5+ years in B2C product management, with prior experience in finding PMMC fits, Credit Building products, Growth, engagement / retention focused product development
• Background in financial products, with consumer fintechs, or similar
• 5+ years collaborating with design, engineering, and data teams
• Have led other teams in the past
• Can show successful products in the market that you’ve shipped 0 to 1 and that you’ve worked on from 1 to 10
• Strong project management & excellent communication skills with immediate teams, engineers, designers, executives (written, oral, and presentational)
• Data driven analytical thinking, and back statements up with facts and examples
• Ability to thrive in ambiguity with a strong bias for action
• Humble, flexible, and willing to jump into weeds and able to jump back up to the right altitude. Gets your hands dirty in execution mode routinely and then shifts to think about what is ahead in 3 months

Desirable

• This is a critical role of ‘team lead’ for our cross-functional “Credit Building” Mission Aligned Team (MAT) to help people build credit and at the same time build sustainable Product-Market-Model-Channel (PMMC) Fits
• You will be accountable for the OKRs and outcomes of your product domain in growth, activation, setup, habit, retention, LTV:CAC, and other key metrics, for our existing credit building products and any new products that help users build credit
• You will work directly with engineers, designers, data analysts, growth leads, legal, compliance and many other cross-functional partners to develop product strategy, organize and execute sprints, and deliver outcomes
• You’ll report directly to the Group PM for Financial Products and interface and present to executives (like the GM, Leadership Team) on a routine basis
• We are looking for someone who is an excellent leader, has experience with building successful 0-1 products, optimized existing products, drives teams to execute in ambiguous circumstances, and is able to dig deep into the data, extract key insights, and make critical decisions based on analysis
• We want someone with a strong bias for action, takes ownership, and comes with solutions to problems we didn’t know existed
• The teammate that will thrive in this role can sway through great storytelling, can operate deep in the weeds in sprints and ceremonies and also look up to the future, and is able to debate from a first principles and data driven perspective
• You’ll experiment routinely, collaborate with research teams weekly, and completely own the roadmap for your MAT
• This person is also joining a team committed to changing the landscape of finance for the underbanked and underserved in the United States of America
• Drive Outcomes - Set and deliver on OKRs and the mission of the MAT, update the appropriate stakeholders as to challenges, wins, and blockers, and ultimately be held accountable for the outcomes of your team and mission
• Do whatever it takes for your team to win
• Lead The MAT & Roadmap - Be accountable for your cross-functional MAT team, their performance, and the outcomes of the team
• Collaborate and lead in sprint and agile ceremonies deep in the weeds to get teams unblocked and work with the GM to plan out where the team is headed at the top level
• Own the roadmap from end to end in terms of output and impact
• Write, Launch, and Study PRDs & Experiments - Create detailed documentation for products and experiments, A/B test, smoke test, and launch in a myriad of other ways, and study the impact of these products and make decisions on outcomes
• Define and study the best KPIs that define winning
• Manage Stakeholders - Influence key executives(GM, CEO, CTO etc), leaders (GPM, Directors, Managers etc) and adjacent MAT lead teammates
• Keep your vertical and product colleagues in step with you, be in step with them, and operate as an effective leader of leaders and teammates
• Analyze, Research, and Assess - Dig deep into Amplitude, interviews, UXR research, Hotjar, and many other tools to understand the customer, their needs and jobs to be done, the performance of the product and business, and more, so that you make strong, data-driven decisions
• Present insights to key leaders on a routine basis
• Own the Experience - Take accountability for the customer experience from end to end in your domain, ensuring the customers needs are met with high quality products
• Know when to compromise and put your foot down, and truly solve your customer’s problems
• Build Customer Empathy - Research, listen to, and understand our customers and their needs along with the unique financial situations and jobs to be done they face
• Actively use and engage with the product to QA what we’re building and build empathy for the people who user our products on a daily basis