Chief of Staff to Chief Customer Officer, Beam
£90-120k
More information about location
2-5 days a week in office (Shoreditch, London)
Reinventing welfare services with tech & AI
Be an early applicant
Reinventing welfare services with tech & AI
101-200 employees
Be an early applicant
£90-120k
More information about location
2-5 days a week in office (Shoreditch, London)
101-200 employees
Company mission
To give everyone access to human-centred welfare services
Role
Who you are
- Excited to set and exceed ambitious goals
- Obsessed with finding new ways to drive customer value
- Strategic and adept at simplifying complex processes
- An excellent communicator and motivator
- Humble, empathetic, hungry to make an impact
- Experience in a quota-carrying leadership role (e.g., Head of Sales / Head of CS)
- Experience in a leadership role in a high-growth VC-backed company
- Experience hiring top talent, and putting in place strong processes to scale up metrics
What the job involves
- We’re looking for a Chief of Staff to our Chief Customer Officer to drive growth in this hands-on and strategic role at the UK’s leading social impact tech startup
- From day one, you’ll be directly leading a team whilst playing a critical role in developing and executing against a strategy to deliver exceptional customer experience and rapid growth
- Your missions will be varied, ranging from working with the Chief Customer Officer to develop and execute a growth strategy to iterating our pricing model, to running experiments
- Expanding Beam’s commercial and social footprint through leading the software customer success team
- Playing a hands-on role in key strategic accounts to drive revenue growth
- Leading the development and execution of customer growth strategics, collaborating with senior leaders
- Owning and managing an experiment roadmap, including around user engagement
- Working cross-functionally to ensure the company delivers an exceptional experience for Magic Notes partners and users
- Taking ownership of the customer experience, anticipating bottlenecks or challenges and addressing them proactively
Application process
- Moving company is a big step. So we have a rigorous process that's not for everyone, but key to giving you plenty of time to learn about Beam while we get to know you
- R1 - Screening call with our Chief of Staff to the CEO
- R2 - A practical exercise
- R3 - In-person meeting with our Chief Customer Officer and our Chief Operating Officer
Salary benchmarks
Our take
Beam is an ambitious social impact business focused on creating equality of opportunity at scale. They're starting by crowdfunding brighter futures for homeless people in London, creating a powerful new model to help disadvantaged people get into stable work.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and the rest of Beam's senior team have their own wealth of experience.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business award - and has twice been voted as one of the top 100 places to work in the UK.
Steph
Company Specialist at Welcome to the Jungle
Insights
Many candidates hear
back within 2 weeks
65% female employees
61% employee growth in 12 months
Company
Employee endorsements
Meaningful work
"I love working for Beam because you can be certain that everything you do day-to-day will have a visible and lasting impact on a homeless person."
Company benefits
- Share options - Be a Beam owner with EMI-qualifying share options
- Annual retreat - Bond with teammates on a yearly team retreat
- Team talks - Network with big name tech entrepreneurs
- Meditation app - Free subscription to Calm meditation app
- Cyclescheme - Get a discounted bike and accessories
- Generous Holiday - 28 days per year + bank holidays
- Hybrid working - Work at our beautiful Shoreditch office or at home
- 1:1 workplace coaching through More Happi
- 1:1 financial wellbeing through Bippit
- Discounted tech products with Techscheme
- On-demand therapy, coaching, classes & content - powered by Oliva
Company values
- ⚡️ We make an impact - we change lives and fix social problems by setting and achieving ambitious targets
- 🗯 We're open & transparent - we communicate openly and transparently with each other and the world
- 🌱 We get better together - we support each other to improve and actively work on personal growth - with no ego
- 🔦 We're beams of energy and focus - we bring energy and strive for laser focus in our work
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4m customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Bluinse is a rising star in ops, focused on Beam Lettings: a pioneering service supporting homeless people into stable homes. Outside of Beam, Bluinse is a bit of a dance star with over 100k subs.
Ryan (no relation to Bluinse :) ) is another rising star in ops, supporting homeless people into stable jobs. Ryan loves footie and guitar. He also organises 'Active Wellbeaming' - our paid for team PT.
Diversity, Equity & Inclusion at Beam
Amira & Kat (Chairs of DEI at Beam)
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
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