Product Design Lead, Avalere Health
More information about location
Global healthcare communications agency
Be an early applicant
Global healthcare communications agency
1001+ employees
Be an early applicant
More information about location
1001+ employees
Company mission
To imagine new possibilities for a healthier world and create the connections that make better health happen.
Role
Who you are
- 8+ years product design experience favouring complex enterprise web applications, with 1 to 3+ years in a lead capacity (workstream, or strategy ownership)
- Familiarity with AI UX concepts, and experience designing GenAI features beyond chat interface
- Ability to articulate and design for trade-offs between helpfulness, safety, latency, and accuracy
- Strong interaction design skills for complex workflows, and a proven ability to simplify without dumbing down
- Confident research practitioner: plan and conduct workshops, synthesise insight, and influence decisions through evidence
- Excellent cross-functional collaboration and stakeholder management
- Experience in regulated/high-trust domains
- An outstanding portfolio demonstrating all of the above
- Degree in design, psychology, business, statistics, human-computer interaction (HCI), related field or equivalent experience is a plus
- Experienced product design skills is required, 8+ years
What the job involves
- We’re exploring and validating generative AI use cases across our products to reduce friction in end-to-end workflows and improve how work gets done
- This shifts the experience from standalone tools to human-led / AI-assisted workflows, where AI helps users move faster through repetitive steps - while keeping people accountable and in control
- You’ll define the UX principles, patterns, and design strategy that make this collaboration efficient, auditable, and trusted, and turn it into shipped experiences that improve cycle time, quality, and consistency
- This role suits someone who thrives in ambiguity, can align stakeholders around a clear vision for AI-enabled workflow improvement, and can take discovery through to delivery with measurable impact
- Own the design direction for GenAI-enabled experiences across one or more enterprise web-app products/workstreams, defining and evolving principles and patterns for human-led / AI-assisted collaboration
- Shape business process innovation with AI by translating ambiguous problem spaces into prototypes, experiments, and shipped increments - partnering with Product and Engineering to move from feature UX to system-level interaction design
- Lead discovery and evaluative testing for one or more AI experiences (concept testing, usability, preference tests, workflows-in-context) and turn insights into clear, actionable design decisions
- Define success metrics with Product and iterate using qualitative and quantitative signals
- Design for trust and transparency, building UX guardrails and governance into the experience through collaboration with Legal/Compliance, InfoSec, and domain experts
- Evolve the global design system with AI-ready components and patterns, setting a strong quality bar through critiques and design reviews
- Manage and mentor designers, strengthening product thinking, interaction design, AI UX craft and workflow optimisation - Be a lead contributor to an experimental, evidence-driven design culture
Salary benchmarks
Our take
Avalere Health, founded in 2001 and formerly known as Fishawack, has built a strong reputation as a leading provider of cross-border strategy consultation, communications, and marketing expertise for companies in the biopharmaceutical, medical technology, and wellness industries.
Though the company doesn’t make its exact customer list public knowledge, it does claim to serve all of the top 20 pharmaceutical companies in the world, as well as several breakout biotech and medtech enterprises. In the over two decades since its founding, it has acquired and merged 19 healthcare firms worldwide - including Avalere Health, from which it takes its new name.
Given that it’s grown from one location in the UK to encompass teams across the US, Europe, and Asia, the company appears to operate from a position of serious strength in this trillion-dollar space. Recently, it seems Avalere has focussed on building out its leadership team as it embraces its new branding and manifesto.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- The tools, skills, and support you need to think differently and to solve healthcare’s most complex challenges
- Career Experience team, whose mission is to provide every employee with a purpose-driven career
- Personalized learning and training
- Hubs across North America, Europe, and Asia, geared toward collaborating, training, socializing, and coming together as a global organization
- Flexible working practices
- Company pension/retirement plan
- Private medical insurance
- Employee wellbeing initiatives
- Compelling time-off policy
Company HQ
Old Street, London, UK
Leadership
Amar Urhekar
(CEO)Was previously the COO of Avalere Health, Group President at Evoke, Global President at Ashfield Health and was President of the Americas at McCann Health.
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