Senior Customer Success Manager, LinkSquares

$103-120k

OTE

$90-105k

BASE

+ Opportunity to earn more than the on-target commission by exceeding targets. + Equity

Salesforce

Outreach

Senior and Expert level

Boston

AI-powered contract platform

Be an early applicant

AI-powered contract platform

201-500 employees

B2BLegalAnalyticsSaaSAutomation

Be an early applicant

$103-120k

OTE

$90-105k

BASE

+ Opportunity to earn more than the on-target commission by exceeding targets. + Equity

Salesforce

Outreach

Senior and Expert level

Boston

201-500 employees

B2BLegalAnalyticsSaaSAutomation

Company mission

To use AI to automate a time-intensive process of writing and analysing legal contracts, saving legal teams time and enabling deals to be closed faster.

Job

Company

Role

Who you are

5+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment
Ability to build strategic relationships at various levels, both internally and externally
Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools)
Must be highly organized, process-oriented, and capable of working to strict targets and deadlines

What the job involves

Join our Customer Experience organization, a detail-oriented and financially driven team dedicated to driving long-term value and growth. The Account Management team sits at the heart of our net retention strategy, transforming product usage data into strategic opportunities
We are a collaborative group that works closely with Marketing, Legal, and CS to navigate complex negotiations and ensure our customers—like TIME and Peregrine Hospitality—achieve their positive business outcomes
As a Sr. Customer Success Manager (CSM), you will serve as the primary guide and strategic partner for our customers throughout their entire lifecycle. From onboarding through renewal, you will help customers unlock the full potential of our AI-powered platform to achieve their unique business goals
This is a highly visible role where you will blend relationship-building, creative problem-solving, and a growth-oriented mindset to directly impact LinkSquares’ retention and revenue goals
Strategic Partnership: Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform
Relationship Management: Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach
Retention & Growth: Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value
Cross-Functional Advocacy: Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams
Value Realization: Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs

Our take

Legal teams for large companies often lack the same sophisticated business intelligence and analytics tools that are common in finance and sales departments, relying instead on manual processes and spreadsheets. As such, nearly a third of legal departments around the world are increasing spending on technology.

LinkSquares is a company that may benefit from this increased spending, with its contract management and analytics tool for legal teams. The platform reads, analyses, and extracts structured data from contracts, which allows legal teams to uncover insights and close deals more quickly. LinkSquares has processed millions of documents for 700 companies, including brands like Fitbit, Wayfair, Twilio, Cogito, and TGI Fridays.

The company is far from alone in a growing contract creation and management tool market, with rivals including DocuSign, Concord, Icertis, and Evisort. However, LinkSquares has enjoyed rapid growth and is nearing unicorn status and keeps pace with industry trends, in 2024 announcing a Generative AI strategy which will be implemented across its entire product suite.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

29% employee growth in 12 months

Glassdoor (3)

Company

Funding (last 2 of 7 rounds)

Apr 2022

$100m

SERIES C

Mar 2022

$100m

LATE VC

Total funding: $263.7m

Company benefits

Stock options
Medical and dental plans with flex spending and dependent care
Matching 401k plan
Unlimited vacation

Company HQ

Government Center, Boston, MA

Leadership

Vishal Sunak

(Founder & Board Director)

After working as a Software Engineer for Textron Systems and Raytheon, Vishal became the Lead Program Engineering Manager for BAE Sytems, Inc. They have worked as the Director of Operations for Backupify, and Director of Sales Operations at InsightSquared, both focusing on data analytics.

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