Head of IT, Formlabs

• Experience: 8+ years in IT infrastructure and/or security, including 2+ years leading teams, ideally in a mid-sized (500–2,000 person) company with multiple international sites
• Network & Systems Depth: Hands-on expertise in enterprise networking (routing, VPN, firewalls, segmentation, Wi-Fi) and server virtualization; you can review a firewall rule set or a backup design yourself
• Security Leadership: Practical experience building or running a security program at a company without a large dedicated security team — including EDR, identity, vulnerability management, and incident response
• Service Mindset: You care how employees experience IT, measure service quality, and lead a help desk with the same rigor as a network
• Vendor Management: Proven ability to design a team’s staffing and sourcing model, and to select, negotiate with, and hold managed service providers accountable
• Communication: Translate technical risk into clear business decisions for executives, and write clear policies, runbooks, and recommendations
• Controls & Compliance: Experience with frameworks such as NIST CSF, ISO 27001, or SOC 2, and with IT general controls in an audit-ready environment
• Bachelor’s degree in a technical field or equivalent experience
• Even if you don't check every box, but see yourself contributing, please apply

Desirable

• As the Head of Information Technology (IT) at Formlabs, you will own the foundation the whole company runs on: our global network, on-premise servers, endpoints, IT service desk, identity and access, and the security program that protects Formlabs and our customers’ data. This is a single, combined leadership role — where you will lead as a player-coach
• You will lead a global team of 7 spanning network administration, systems administration, help desk, and cybersecurity, and support offices in Somerville, Germany, Budapest, and Shenzhen
• You will join the Systems team, which enables every Formlabs team with enterprise applications, infrastructure, data, AI, and security. You will report to the CIO
• Team Leadership: Lead, coach, and develop a team of 7 across network, systems, help desk, and cybersecurity. Set clear priorities, build strong technical leadership within the team, and grow the team’s automation and scripting skills
• Network & Connectivity: Own our Cisco Meraki estate across four countries — SD-WAN and site-to-site VPN, firewalls, segmentation, Wi-Fi, ISP circuits, cloud VPN tunnels, remote access, and the specific connectivity and compliance requirements of operating in China
• Strategy & Roadmap: Define and drive a combined infrastructure and security roadmap that balances reliability, risk, cost, and user experience — and explain it in business terms to the CIO, CFO, and company leadership
• Servers & Resilience: Own on-premise compute (Proxmox) and the services that run on it — lifecycle, patching, monitoring, backup and tested restores, and disaster recovery — and make deliberate decisions about what stays on-prem versus moves to cloud or SaaS
• Security Program: Own Formlabs’ cybersecurity program end to end: policy, risk register, vulnerability and patch management, endpoint protection, email and SaaS security, logging, data loss prevention, and incident detection, response runbooks, and exercises
• Staffing Model & Services: Provide leadership on how the team is staffed and which services it relies on — deciding what to build in-house versus source from managed service and security partners — and hold those partners accountable to clear scope and SLAs
• Identity & Access: Own the joiner/mover/leaver process, SSO and MFA, privileged and break-glass access, and admin hygiene across Google Workspace and core SaaS — with the evidence trail auditors expect
• IT Service Desk & Endpoints: Ensure a fast, friendly, measurable help desk for ~800 employees — ticket SLAs, onboarding/offboarding, laptop lifecycle and MDM, conference room and A/V, and site support — and personally own the hardest escalations
• Automation & AI: Replace manual, repeatable work with automation and AI-assisted workflows across provisioning, monitoring, ticket triage, and reporting, so the team scales with the company
• Vendors & Budget: Own the infrastructure and security vendor portfolio and budget — contracts, renewals, licensing, and hardware refresh plans — and make clear build/buy/partner tradeoffs
• Documentation & Continuity: Maintain current diagrams, inventories, runbooks, and on-call/escalation coverage so no system depends on a single person’s knowledge