Account Manager, HqO
Leesman
More information about location
Workplace experience technology
Be an early applicant
Workplace experience technology
101-200 employees
Be an early applicant
More information about location
101-200 employees
Company mission
To enable owners, operators, and employers to create meaningful physical and digital connections with the people in the workplace.
Role
Who you are
- Extremely well-organized with great project management skills
- 3-5 years of experience in an account management or related position
- Excellent written and verbal communication skills
- Able to identify client challenges and efficiently develop solutions to drive customer satisfaction
- Able to work independently as well as with a team
- Talent for interpreting and presenting on data, analyzing results, and delivering clear, actionable insights
- Proficiency in Microsoft Office, Google suite and CRM systems
- Appetite for process improvement and exceeding client expectations
- Strong Advantages: Additional languages (preferably Dutch or French) and previous commercial real estate industry experiences
What the job involves
- We are seeking an Account Manager to join our growing Client Services team reporting into Client Services Manager
- The Account Manager plays a key role in the Leesman business
- Employees in this position are mainly responsible for providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio and managing the overall survey process for multiple clients at once through each step in the process
- This role reports to the Client Services Manager based in London
- This is a full-time, permanent position with the potential for regional and overseas travel
- Presenting results of surveys back to clients, face-to-face when possible
- Managing and conducting client meetings at any phase of a project
- Shaping the service delivery for Leesman as it enters its next phase of growth and expands globally
- Providing a world-class experience for clients, focusing on on-boarding, retaining and growing the client portfolio
- Managing the overall survey process for multiple clients at once through each step in the process
- Helping clients understand the Leesman tool and how they can use it
- Working closely with sales and operational teams to ensure clients are receiving the best service possible
Salary benchmarks
Our take
HqO is a real estate tech company that helps commercial property teams and employers trim operating costs and boost employee satisfaction. Its suite of tools brings together digital, physical, and personal amenities and services in a single branded space - managing things like room bookings and door access, as well as events.
It’s a fairly unique proposition, which importantly enables businesses to know precisely what cuts to make, and where. The premise has taken off, with the company landing over half of the Fortune 100 as clients, including J.P.Morgan, Dell and JLL.
HqO has also executed a number of acquisitions that indicate it’s looking to make its tools more data-rich. This is a smart strategy, as more businesses invest in employee experience as a way of attracting and retaining top talent. So there should be plenty of demand for HqO’s data-rich, comprehensive toolset to get them there.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-25% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Oct 2023
$50m
SERIES D
Apr 2021
$60m
SERIES C
Total funding: $156.8m
Company benefits
- Unlimited PTO
- 401K
- Health PPO
- Flexible Workplace Policy
- Vision & Dental Coverage
- Commuter Benefits
- Free Library & Education Courses
Company HQ
Downtown Crossing, Boston, MA
Leadership
Chase Garbarino
(Co-founder & CEO)Previously co-founded online publication CampusWord, then media company American Inno where they were CEO for nearly 7 years. Is also a board member for Technology Underwriting Greater Good (TUGG).
Cregory Gomer
(Co-founder)Co-founded American Inno, and subsequently worked as an advisor at Flybridge Capital Partners. Is also an advisor at Techstars and Babson College.
Jared Stenquist
(Co-founder)Originally a firefighter, who pivoted to found CampusLIVE, Breaktime Media, and then VentureApp.
Kevin McCarthy
(Co-founder)Previously the co-founder and CTO of CampusWord, Streetwise Media, and then VentureApp.
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