Customer Success Intern, Rheaply

• Excellent interpersonal, verbal and written skills to articulate information and action plans to all levels
• Ability to manage multiple tasks/ projects simultaneously and engage in problem solving
• Ability to adapt and thrive in a constantly changing environment
• Passionate about teaching users how to effectively operate a new platform
• Comfortable with diving into new ideas and learning new skill sets on the fly
• Self-motivated and organized with sharp project & time management skills
• Demonstrate interest in sustainability or the circular economy (e.g., coursework, work or internship experience, involvement in student groups)
• Chicagoland Based

Desirable

• The Customer Success team is responsible for developing and implementing strategies to engage, retain, and increase Rheaply's customer base
• Data Analysis & Reporting (30%)
• Help drive customer outcome optimizations by reviewing data to understand the trends of successful and unsuccessful member
• Utilize data and analytics to track customer health and engagement, identify potential risks or churn indicators, and present findings to the internal team
• Assist in helping our clients become more sustainable through report pulling and preparing client presentations; utilize data to tell a story to our client stakeholders
• Onboarding & Adoption (40%)
• Help users get started on the Rheaply Platform through our dedicated support chat, email communication, and virtual training sessions
• Engage with our key client stakeholders in biweekly meetings, where we’ll work together on goal setting, tracking our success, and collecting feedback on the platform
• Communicate with users ad hoc to troubleshoot bugs and address issues
• Process Building & Documentation (30%)
• Support development of new internal processes and improve upon existing processes to help the CS team scale to meet our clients’ needs, and document those processes
• Assist in building and sharing workflows ad hoc to help our clients approach thorny problems with confidence. Learn to prescribe new and innovative ways of using the Rheaply platform to help clients better manage their physical resources
• Help maintain our customer support materials, including our Help Center