Solutions Delivery Manager, Madaket
+ Equity
Data exchange for healthcare providers
Be an early applicant
Data exchange for healthcare providers
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
Madaket's mission is to right the wrongs in healthcare administration, eliminating the onerous tasks costing healthcare billions of dollars and millions of hours lost.
Role
Who you are
- Strong analytical, diagnostic, problem-solving, time management, and organizational skills with the ability to work with large data sets
- Exceptional Customer Service Skills
- Exceptional written and oral communication skills
- Advanced knowledge and skills using MS Word and MS Excel
- Self-motivated, reliable, and capable of working both independently and as part of a team
- Work independently, across multiple clients: Strong organizational abilities and attention to detail to manage multiple client accounts
- Work collaboratively across all departments (ie: Operations, Product Management, Engineering)
- Organize and present complex information for consumption by diverse audiences
- Process oriented to support continuous improvement across standard processes
- Conversational familiarity with core healthcare IT concepts from RCM/administrative perspective: upstream and downstream from electronic transactions: EDI, ERA, EFT
- Minimum 2-5 years of experience in client account management or project management role for a software company
- BA/BS degree or equivalent combination of education and work exp
- Start-up, early-stage, high-growth healthcare IT experience strongly preferred
What the job involves
- Madaket Health has developed a suite of solutions to remove administrative waste from healthcare. Current solutions include Provider Data Exchange, EDI Enrollment and Payer Enrollment (Credentialing) - and we’re looking to expand into new service areas quickly. Our solutions address complex administrative processes at the core of the business of providing healthcare
- Acting as the primary client contact, this position is responsible for the entire client journey and ensuring their satisfaction through onboarding, continuous support, and problem resolution. This role collaborates closely with operations to facilitate operational issue tracking, business reviews, reporting, and escalation protocols
- We are seeking a candidate who possesses strong skills in the Microsoft Suite (Word, Excel, PowerPoint), demonstrates a solid understanding of technology and SaaS solutions, exhibits an inquisitive nature, and possesses strong interpersonal skills
- Clients Needs Analyst - Understand deeply what the client is asking for — and what they really need — often translating vague complaints into actionable work
- Liaison and advocacy - as the company representative to our clients, you will be required to advocate on their behalf to ensure that their needs are met and issues are resolved timely
- Issue Management - Track all issues raised by our clients from the point they are reported through to conclusion, providing appropriate communication throughout
- Relationship Management - Establish yourself as the trusted advisor with our clients by building rapport and a successful working relationship with each client
- Prepare for and facilitate regular status meetings
- Generate monthly business summary reports, and support quarterly executive business reviews
- Providing continuous training for clients to ensure the use of Madaket products is being executed effectively
- Onboarding new clients to help them understand the full suite of company products, programs, and services
- Provide timely response to client queries and questions to support the illusion that they are your only client
- Effectively manage client issues through defined severity levels and escalate appropriately with increasingly senior members of the organization to ensure visibility and focus on resolution
Our take
As healthcare costs continue to rise, matching providers and payers in a simple and effective manner is important. Madaket has carved a niche in the healthcare administration market in an effort to create error-free, cost-effective and easy-to-use healthcare registration.
Seeking to streamline healthcare administration processes, Madaket delivers a platform that automates tedious administrative tasks, freeing up workers and reducing software spend for providers. The company has effectively served over 70% of provider groups in the US through its customers and partners, such as AWS and efficientC.
In helping reduce the billions of dollars in administrative waste in the provider data marketplace, Madaket is targeting a priority issue in the space. It will need to continue improving its processes in order to stay at the front of this lucrative market and continue its path of growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2018
$10m
SERIES B
Apr 2013
$1.5m
SEED
Total funding: $11.5m
Company benefits
- Health, Dental & Vision Insurance
- 401(K)
- Work from home opportunities
- Generous vacation policy
Company HQ
Harvard Square, Cambridge, MA
Leadership
Jim Dougherty
(Co-founder & Executive Chairman)Was Founding GM of the Internet Division at Lotus. Former EVP of Global Markets at Gartner, and CEO of Intralinks, Meta Matrix and Prodigy Business Services.
Ted Achtem
(Co-founder)Began their career at Savant Technologies, a boutique web consulting firm acquired by IntraLinks. Rose to VP of Product Management at Intralinks, and had a leadership role at LeadKarma prior to confounding Madaket.
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