Director of Member Experience Strategy, Oscar Health

• 10+ years experience in healthcare strategy and operations, and/or related field
• 6+ years of management experience
• 3+ years experience in leading large-scale cross functional initiatives
• Travel: Up to 10%

Desirable

• You will drive the strategy, program design and implementation of a specific department. The primary responsibility for this role is to set the overall department strategy and deploy tactics that allow us to enhance our overall program value
• You will report into the Vice President, Member Experience
• Set, drive and execute =the department's strategy and vision to enhance the overall value and impact of the Member Experience Program, including identifying and evaluating new opportunities
• Understand the competitive landscape, member needs, and relevant healthcare and consumer trends; serve as a thought leader for the MemX department
• Work cross functionally to bring new ideas to life, build alignment and drive accountability through influence and indirect leadership
• Lead the planning and program management of key company and department strategy initiatives
• Own and continuously evaluate the financial, operational, and performance of the department
• Report to Senior Leadership on the health of the business, strategic priorities, performance, risks, and required decisions
• Drive the budgeting process and the fiscal performance of the team in partnership with the leadership team
• Develop and grow direct reports, ensuring colleagues receive clear direction, coaching, and professional development
• Comply with all applicable laws and regulations
• Perform other duties as assigned