Staff Systems Engineer, ServiceNow
Cloud-based digital workflows for enterprises
Be an early applicant
Cloud-based digital workflows for enterprises
1001+ employees
Be an early applicant
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- Strong background in systems architecture and engineering, an understanding of the components of software infrastructure, including hardware platforms, OS, virtualization, application, database, web and application servers
- Prior experience in software development/engineering, release management/develops and managing large-scale server infrastructure is highly desirable
- Strong Linux expertise is a must
- 6+ years’ experience building and maintaining Linux-based systems
- Substantial experience working on systems which deal with one (or more) Relational Database technologies: MariaDB, Oracle or PostgreSQL
- Strong problem-solving and critical thinking skills
- Investigate and discover on your own, being self-driven and accountable
- Strong experience with database/system performance analysis, capacity sizing and optimization
- An in-depth understanding of the technology associated with operating a service or platform in the public or private cloud, including data centers, systems, networks, web applications, and relational databases
- Familiarity with networking and storage concepts such as routing, IP networking, DNS, load-balancers, block and file storage, etc
- Is comfortable designing, authoring, testing, and debugging code in a popular systems languages: Bash, Python, Ruby, Perl
- Solid understanding of database replication/high availability, storage engines, system performance and benchmarking, performance analysis and capacity management
- Familiarity with virtualization and cloud infrastructure technologies
- Candidate must have excellent communication skills and work well in a collaborative team environment
- Fluent in English (written and verbal)
- Fluent in German (written and verbal)
- Ability to work on-calls if required
- Ability to travel to our customer site
What the job involves
- Working closely with the Global ServiceNow Team, they will help deliver seamless operational support to EU customers
- Experienced systems engineer with 6+ years in Linux environments
- Skilled in performance tuning, cloud infrastructure, scripting (Bash, Python, etc.), and high availability
- Strong problem-solving, communication, and leadership abilities
- Key responsibilities include network and system administration, database management, and DevOps operations—ensuring a stable, secure, and scalable infrastructure aligned with evolving business needs
- Develop tools in Python, bash, and/or JavaScript to replace manual work and improve customer maintenance experience
- Drive enhancements and bugfixes for large scale automation projects such as patching, provisioning, and kickstart domains
- Design and implement procedure to accomplish maintenances where automation and tooling cannot; drive resolution of root causes with internal team members
- Prepare new ServiceNow products and services for production readiness with design review, feedback to engineering teams, training, and testing
- Use broad knowledge and experience of systems administration and networking principles to proactively prevent and address incidents while constantly improving documentation
- Participate in escalations and Root Cause Analysis of issues in both US Federal and global Commercial infrastructures
- Troubleshoot database backup and restore failures as well as perform database migrations
- Support operation of a wide variety of infrastructure services including Machine Learning and Prediction, Cloudera Big Data clusters, Kafka and RabbitMQ messaging, database encryption, E-Mail infrastructure at scale, DNS, Puppet, Elasticsearch, F5 BigIP, and more
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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