Customer Account Manager, HackerRank

• You 3+ years of experience building and managing partnerships with mid-market companies
• Resilient and persistent. You navigate challenges, solve problems, and keep pushing toward meaningful outcomes
• Curious and customer-centric. You seek to gain a deep understanding of goals, challenges, and industry trends
• Being the Captain - enjoy owning the customer relationship and championing their success
• Are skilled at engaging HR/Talent & Technical decision-makers, helping them navigate hiring and workforce planning goals
• Believe in long-term partnerships and being the trusted advisor for your customers

Desirable

• We are seeking a Customer Account Manager who is deeply committed to customer success and passionate about guiding them through every stage of their journey, driving meaningful outcomes and lasting partnerships
• In this role, you will be instrumental in shaping HackerRank's vision of prioritizing "skills over pedigree" in developer hiring and career growth
• Your contributions will encompass optimizing customers' utilization of HackerRank in their hiring processes
• Collaborating seamlessly with colleagues, you will elevate our strategic partnerships with customers. And be responsible for all renewal and expansion and revenue
• Own a Book of Business strategy that drives adoption, engagement, measurable value, and growth
• Build tailored account strategies that guide customers to achieve hiring and talent development goals while ensuring retention and expansion
• Act as a strategic advisor by leading customer and internal teams, removing roadblocks, and accelerating adoption
• Cultivate executive and stakeholder relationships to position HackerRank as a critical partner in workforce strategy
• Proactively manage customer health with check-ins, QBRs, and success planning to ensure seamless renewals and expansions
• Maintain accurate forecasts and pipeline visibility to align growth opportunities with customer needs