Customer Success Manager, Handshake
German Speaker
College career network and job board
Job no longer available
College career network and job board
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To democratize access to opportunity and ensure any student can build a great career no matter who they know, where they live or what school they attend.
Role
Who you are
- ✅ Experienced Customer Success Leader - You have 3+ years of experience in Customer Success, Account Management, or a similar role, ideally in SaaS
- ✅ Strategic Thinker & Problem-Solver - You don’t just react to problems, you anticipate them and create solutions
- ✅ Strong Communicator & Relationship Builder - You’re comfortable presenting to senior stakeholders and influencing decision-makers
- ✅ Data-Driven & Results-Oriented - You use data to tell compelling stories, track trends, and drive engagement
- ✅ Thrives in Fast-Paced Environments - You love a challenge and excel in high-growth, evolving businesses
- ✅ Fluent in German & English - You can confidently engage with partners in both languages
Desirable
- ⭐ A passion for helping students succeed in their careers
- ⭐ Worked in a scaling startup and understand the challenges of growing in new markets
- ⭐ Experience in the higher education or recruitment sector
What the job involves
- As a Senior Customer Success Manager, you will be at the heart of our partnerships with universities, ensuring they see real value in Handshake
- You’ll work with key decision-makers, develop scalable engagement strategies, and help shape our approach in Germany
- If you’re looking for a dynamic role where you can make a real impact, drive innovation, and grow your career - we’d love to meet you!
- Build and nurture strong relationships with university stakeholders at all levels, from career services teams to senior leadership
- Act as a trusted advisor, helping universities drive student engagement and employer connections through Handshake
- Proactively address challenges, share best practices, and introduce new ways to maximize value for our partners
- Own renewals and expansions, ensuring our partners continue to see Handshake as a must-have solution
- Act as the key link between our German partners and internal teams, sharing insights to shape product development, marketing strategies, and business decisions
- Use data-driven insights to guide universities on improving student and employer engagement
- Collaborate cross-functionally with Sales, Product, and Marketing teams to refine our approach in Germany
- Stay ahead of market trends and university needs to position Handshake as a long-term strategic partner
- Contribute to Handshake’s broader European strategy as we continue expanding across new markets
- Travel to university campuses across Germany to run strategic meetings, training sessions, and workshops
- Represent Handshake at industry events, sharing our vision and driving awareness in the market
Our take
The three founders of Handshake established their company in an attempt to eliminate inequality and make the student hiring landscape fairer. The Handshake platform acts as a LinkedIn for college students, pairing students from every walk of life with more than 650K employers, including the entire Fortune 500, which includes Google and Nike.
The graduate recruitment platform is open to any student with a valid @.edu email address, with more than 12 million active users from thousands of colleges and universities. With a student-first philosophy, the company generates revenue from both universities and employers rather than students.
Valued at $3.5B, Handshake has gained traction in a competitive market, although it has strong competition from recruiting giants LinkedIn and Indeed. It stands out, however, by helping students build new relationships and skills, rather than simply making connections to people they already know.
Steph
Company Specialist at Welcome to the Jungle
Insights
2% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2022
$200m
SERIES F
May 2021
$80m
SERIES E
Total funding: $434m
Company benefits
- 💰Equity and ownership in a fast-growing company
- 🍼16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents
- 💝Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support
- 💻Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home
- 📚Generous learning & development opportunities and an annual $2,000/£1,500 stipend for you to grow your skills and career
Company HQ
Financial District, San Francisco, CA
Leadership
Garrett Lord
(Co-Founder & CEO)Majored in Computer Science at Michigan Technological University. Interned at Palantir Technologies before co-founding Handshake in 2012.
Ben Christensen
(Co-Founder)Graduated from Michigan Technological University with a degree in Computer Networking & Systems Administration. Interned at Target and worked as a Developer at Up and Running Software. Was part of Arbor Networks' ASERT Security Research team.
Scott Ringwelski
(Co-Founder)Attained a degree in Computer Software Engineering from Michigan Technological University. Co-founded Handshake in 2012.
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