Customer Service Operations Associate, Wolters Kluwer

$44-60.2k

Excel

Junior level

New York

More information about location

2+ days a week in office (White Plains, NY)

AI-powered solutions for professionals

Job no longer available

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Job no longer available

$44-60.2k

Excel

Junior level

New York

More information about location

2+ days a week in office (White Plains, NY)

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.

Job

Company

Role

Who you are

If you are as passionate about your future as we are, come join our team!
A minimum of one year of business-to-business (B2B) client/customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and/or legal industry
Bachelor’s degree from an accredited college/university or equivalent B2B client service experience is preferred, not required
Ability to absorb product knowledge quickly and process information to apply to client needs
Able to make sound business decisions and exercise discretion and judgment
Experience generating add-on sales revenue preferred
Strong analytical and problem-solving skills, along with excellent organizational, time management and multi-tasking skills
Proficient with Microsoft Office Suite applications including Word, Excel, PowerPoint and Outlook

What the job involves

We are currently seeking dynamic Customer Service Operations Associate to join our growing teams across the country
Establish relationships with licensing authorities and work with them to obtain license evidence and resolve various questions and issues
Researching any rejected renewals and corrections needed
Process all incoming and outgoing mail
Monitor and obtain all license renewal forms
Communicating with coworkers to ensure overall management of customers license portfolios
Subject matter expert of the department, company and industry

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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