Senior 401(k) Support Associate, Betterment
$52-63k
+ Equity
More information about location
3 days a week in office
Automated investing & financial planning
Job no longer available
Automated investing & financial planning
501-1000 employees
Job no longer available
$52-63k
+ Equity
More information about location
3 days a week in office
501-1000 employees
Company mission
To empower people to build wealth with confidence and ease.
Role
Who you are
- You are the voice for customers, and relish providing them with that “wow” moment
- You understand what it is like to be a customer, and appreciate going above and beyond to delight people and solve their problems
- 2-5 years in the 401(k) industry supporting Plan Sponsors with an emphasis in providing an excellent customer experience
- 401(k) Compliance is a bonus but not required
- Technical savvy, specifically the ability to navigate multiple complex systems simultaneously to respond to customer inquiries
- Solution-oriented and can develop plans of actions in unclear situations
- Able to work well cross-functionally to resolve client issues
- Can work independently but also has a mentorship mentality and helps to upskill team members
- Exceptional written communication skills and ability to build rapport, Maintaining effective and meaningful relationships with clients
- Customer service, call center or related experience working with CRM systems (For example: Zendesk, Salesforce, etc.)
- A learner’s mindset and an appetite for financial acumen
What the job involves
- As a Senior 401(k) Support Associate you will help to provide support to 401(k) Plan Sponsors who have chosen Betterment at Work for their company’s retirement plan and recordkeeper.
- As a Senior 401(k) Support Associate, you understand the 401(k) industry, like collaborating with clients, finding solutions, and are a master at the art of the analogy
- In this role, you will be joining a tight-knit team that is an integral part of the Betterment at Work organization
- Deliver above-and-beyond customer service and experiences through phone, email, or live chat
- Explain complex 401(k) record keeping and compliance principles clearly, helping customers see the benefits of our products
- Proactively notice patterns and pursue solutions by leveraging available resources, seeking out or creating new resources when appropriate
- Lead with empathy and a problem-solving mindset to identify client issues and concerns, investigating why they happened, and communicating cross-functionally to find rapid resolutions
- Owns projects end-to-end & initiatives to improve the team and/or client experience
- Act as the internal voice of the customer, offering insights to all areas of the business to help build a better product
- Access to learning and development resources to equip and empower you with the skillset to continuously improve and problem solve in collaboration with your peers and business partners
Application process
- We’ll take a few weeks to review all applications. If we’d like to spend more time with you, we’ll reach out to arrange next steps, which will include 3-4 sets of meetings with your future colleagues
- In the interview process, we’ll look to learn more about your skills, experiences, capabilities, and motivators. Many of our questions will be aimed at understanding how you might operate here at Betterment. Depending on the role, we may ask you to complete a case study exercise or technical assessments, as we want to collect a robust set of data points to better inform our decisions
- On average, it takes us around 3-5 weeks to make a hiring decision, depending on your availability and sense of urgency. As a best practice, we aim to interview at least 2-3 final round candidates before making a hiring decision. Please note that, as we usually receive an overwhelming number of applications for open positions, we’re unable to offer individual feedback during the interview process
- We recognize that interviewing for a new role is a big deal. We appreciate you considering Betterment as the next step in your career, and our Recruiting Team is here to support and advocate for you through the interview process!
Our take
Betterment is an app-based investment platform that provides personal finance data and guidance to retail users through a range of real-world data and AI analytics to deliver investment advice to customers.
The company has become the largest independent digital investment advisor in the U.S. Having expanded its 401k business, Betterment has entered the world of Crypto, partnering with Gemini to offer customized crypto portfolios and its "Crypto Investing by Betterment" platform.
Betterment has a wealth of competition in this increasingly crowded space. Other robo advisors offering similar services include Moneyfarm, Wealth Simple, M1 Finance and Personal Capital. Going forward, Betterment hopes to further distance itself from rivals as it further innovates its platform.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Sep 2021
$60m
SERIES F
Jul 2017
$70m
SERIES E
Total funding: $335m
Company benefits
- Get comprehensive medical, dental, and vision, plus a free subscription to One Medical.
- We encourage you to take time off (seriously) and get the rest you need to do your best work.
- Employees welcoming little ones are eligible for our robust parental leave policy after six months of employment.
- We offer a 401(k) match and a match on qualified student loan payments.
- Gain a stake in Betterment’s success with company equity grants.
- Snacks, beverages, and catered lunches at our NYC HQ.
- We provide LGBTQIA+ transition and fertility support.
- Make connections through seven employee affinity groups and a social calendar of hybrid events.
Company HQ
Chelsea, New York, NY
Leadership
Sarah Kirshbaum Levy
(CEO)Prior to joining Betterment in 2020, Sarah served as the COO for Viacom Media Networks.
Salary benchmarks
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