Financial Controller, 5CA
Outsourced customer support for gaming, digital services, and beyond
Be an early applicant
Outsourced customer support for gaming, digital services, and beyond
1001+ employees
Be an early applicant
1001+ employees
Company mission
To optimize customer journeys with tailor-made CX.
Role
Who you are
- In order to be successful in this role, you will require strong analytical skills and exceptional problem-solving skills
- Bachelor degree in a Finance related field. Master’s degree is a plus
- You have at least 5+ years of experience in finance, preferably in an international environment
- You are located and can work from the Netherlands
- You are fluent in English and have a good understanding of Dutch
- You have experience with accounting and auditing
- You are an expert with complex Excel formulas
- You are independent, result-oriented, and you can work with stakeholders on any level
- You are analytical and process-driven
- You like to challenge the status quo
- You are a great communicator, and you speak fluent English and Dutch
What the job involves
- We are looking for an experienced Financial Controller to ensure accurate, compliant financial reporting and to provide various business lines with financial insights
- You will work both proactively and on-demand, managing accounting records, ensuring compliance with local regulations, publishing financial statements, assisting in accounting and payment operations, analyzing financial data, monitoring expenditure, forecasting revenue, being responsible for the invoice process, coordinating auditing processes, and ensuring the accuracy of financial information
- You will work closely with the Business Controller where you will enable stakeholders on various levels to make the right decisions, based on the information that you deliver to them
- You manage and improve our organization's financial performance, ensuring positive revenue and financial growth
- At 5CA we are rapidly growing and changing as a company, which continuously challenges us to make the right decisions based on the right information
- The Finance team consists of a Business Controller, a Junior Financial Controller, an Accountant and an Administrator
- The Junior Financial Controller, accountant and Administrator will report to you
- The Financial Controller and Business Controller will report to the Head of Finance
- Coordinate auditing processes, work closely with third parties when needed
- Review and optimize processes to ensure accuracy of financial information. This also includes adapting AI and automation
- Develop financial plans that support organizational strategy, on-demand as well as proactively
- Provide financial input on various levels for management reporting
- Support, maintain and optimize our Control framework
- Provide support on Budgeting and Bookkeeping
Our take
5CA is a remote-first customer support outsourcing provider, delivering global multilingual CX services for gaming and consumer electronics businesses. Its network of work-from-home agents supply 24/7 support, that can scale alongside clients' needs.
Operating since 1998, and with its remote model implemented over a decade ago, 5CA has continuously adapted - for example by expanding to serve gaming companies as the media's popularity began. As more people than ever look for remote opportunities to work, and the customer experience becomes more valued, 5CA is in a great position to grow its network and secure further success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- 100% remote
- Work in an exciting international environment without leaving the comfort of your home
- Fun, creative activities and events that connect you to 5CAers around the world
Company values
- Cherish customers: Stripping everything away, you're left with the heart of our business — helping people.
- Challenge the status quo: We drive innovation by embracing change — with open arms.
- Chase adventure: We tackle every challenge with flexibility, enthusiasm, and experience.
- Commit to quality: We deliver excellence in everything we do — every time we do it.
- Celebrate your inner unicorn: Open-mindedness and embracing diversity are the keys to our success.
Company HQ
Hoog-Catharijne CS en Leidseveer, Utrecht, Netherlands
Leadership
Otto van Haaren
(CEO)Has been at the company for over 20 years. Previously an Export Manager at primax.
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