Product Solutions Engineer, Bigblue
3-5 days a week in office (9th Arrondissement, Paris)
Logistics for eCommerce brands
Job no longer available
Logistics for eCommerce brands
201-500 employees
Job no longer available
3-5 days a week in office (9th Arrondissement, Paris)
201-500 employees
Company mission
To enable eCommerce brands to turn their logistics into a growth lever by providing their customers with a unique delivery experience.
Role
Who you are
- Education - Bachelor or Master's degree from an engineering school (or equivalent)
- Eager to learn - You are excited to discover new scopes and learn new technologies
- Embrace complexity - You have an habit of digging deep to understand how things really work
- Problem-solver - You thrive to find solutions to people's problems
- Communicator - Excellent writing and summarising skills. As you will work with Bigblue's transversal teams, you make sure everyone understands complex situations and you build strong relationships with the different teams
- Languages - Strong English & French communication skills - written & oral - to engage with all team members and merchants
Desirable
- Work experience - Past experience in a cross-functional role in technology, support or operations
- Programming - Experience with software engineering and programming, or software tools (inspector, Google Cloud logs, Postman, etc.). If you're interested, the role can include development and maintenance of our software
- Data Analysis - Ability to analyze product data and manipulate databases (SQL)
What the job involves
- Investigate merchants’ issues, find solutions, and make sure their operations keep running smoothly
- Capture and prioritize feedback from users to help shape the product roadmap
- Troubleshoot problems alongside engineers and ensure fixes are delivered quickly
- Support product launches with clear documentation, training, and communication so merchants adopt new features with confidence
- Analyze product usage to uncover opportunities that drive adoption and growth
- Collaborate with internal teams to ensure merchants get the best possible product experience
Application process
- 30-minute call to understand who you are, what you need, and answer any of your questions
- Test interview to assess your skills, with short practical case studies (30 min preparation preceding a discussion)
- 2h (possibly onsite) with interviews with members of the team to assess human fit and for you to meet us
Our take
Consistent order fulfilment, logistics, and positive customer experiences are essential for the success of eCommerce businesses of any scale, but achieving this can be expensive - particularly for small businesses. Logistics providers often charge monthly rates that don't reflect the scale of a business, leaving businesses with no budget to optimize their customers' experiences.
Bigblue provides an eCommerce and customer-experience toolkit, providing end-to-end order fulfillment services such as product storage and package picking, personalized packaging, delivery, and inventory analytics. The company specifically focuses on providing its services to businesses of any scale by only charging for products that have been shipped, whilst also connecting directly with all major eCommerce platforms.
Bigblue’s main challenge will be competing with other logistics companies, including Cubyn, Hive and Huboo. Bigblue’s intelligent pricing system (which charges companies relative to their size), and its focus on providing an end-to-end customer experience, has set it apart. Combined with a $15 million raise in 2022, Bigblue is set to become an increasingly bigger part of the logistics market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
36% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2022
$15m
SERIES A
Nov 2020
$3.6m
SEED
Total funding: $18.6m
Company benefits
- All shareholders: We think a great work investment should be rewarded. That’s why every employee at Bigblue gets a stock option package.
- Remote work options: To meet our Bigbluers' needs, we offer remote work options for two days every week, as well as an additional week per quarter.
- Connect with your team: We organise off-sites and events to spend time together. Team members cook healthy lunches and share quality time.
- Transparent salary grid: We are committed to fairness. Our transparent salary grid eliminates gender or ethnic pay gaps and ensures equal pay for equal work.
- Full health coverage: We provide every Bigbluers healthcare and wellbeing insurance, 100% covered by Bigblue.
- Nourish your creativity: Enjoy fresh fruits and snacks every day. Join knowledge-sharing sessions to discover new insights with your team.
Company HQ
Chaussée-d'Antin, Paris, France
Leadership
Mathias Griffe
(Co-Founder & Co-CEO)Alongside Bigblue, Mathias is the Founder of Standing on the Shoulders of Giants Newsletter. He previously worked as a Mobile & TV DevOps at Vimeo and as a Software Engineer at Apple.
William Meunier
(Co-Founder & Co-CEO)Previously an Energy Transition Consultant at EDF, a Power & Renewables Consultant at IFC, and the Haiti Head of Operations at 10Power.
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