Senior Staff Applications Engineer, Shield AI

• Bachelor’s degree in Engineering, Computer Science, or a related field
• 10+ years of experience of industry experience
• 3+ years of experience in an integration/applications engineering role
• 3+ years of experience working in a startup environment
• Strong technical background in software engineering
• Strong proficiency in writing modern C++ code
• Intermediate proficiency in writing Python code
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills

Desirable

• Our Senior Staff Applications Engineers are Subject Matter Experts in: software engineering with autonomous systems or robotics; customer engagement and stakeholder management; technical leadership and mentorship; and strategic projects and roadmapping
• With the rest of the Customer Engagement team, they will support customers during the implementation and use of Shield AI enterprise software products
• This role involves working closely with customers to understand their requirements and ensuring successful product integration for AI & Autonomy development
• Become an expert user of the Hivemind enterprise software stack
• Provide technical support and training to customers
• Develop AI & Autonomy applications using the Shield AI enterprise software development kit
• Assist the sales team in pre-sales activities, e.g., demos
• Assist in post-sales deployment and integration of Shield AI enterprise software products
• Develop and maintain technical documentation and training materials
• Troubleshoot and resolve technical issues
• Help customers debug software/API integration issues
• Collaborate with the engineering team to address customer feedback and improve products
• Conduct minimal travel (~10%) to other Shield AI sites for demos, team offsites, etc