HR Compliance & Employee Support Specialist, Spring Health
Hourly salary range (USD): $37.38-$46.73. + Stock Options
Personalized mental healthcare
Job no longer available
Personalized mental healthcare
1001+ employees
Job no longer available
Hourly salary range (USD): $37.38-$46.73. + Stock Options
1001+ employees
Company mission
To eliminate every barrier to mental health.
Role
Who you are
- 2+ years of experience in HR, compliance, or a related function
- Prior experience administering reasonable accommodations
- Prior experience developing and maintaining an employee handbook
- Prior experience in an employee or customer service role
- Strong understanding of HR policies and programs, with some knowledge of employment law and workplace compliance standards
- Excellent organizational skills and attention to detail; able to manage multiple deadlines and track compliance deliverables
- Comfortable handling sensitive information with a high degree of discretion and professionalism
- A problem-solving mindset and a passion for continuous improvement
- Strong communication and customer service skills — you're able to explain policies clearly and empathetically to a wide range of employees
What the job involves
- We're looking for an HR Compliance Specialist who brings equal parts analytical rigor and empathy
- In this role, you’ll split your time between supporting core HR compliance initiatives and providing Tier 1 and 2 employee support
- You’ll be a go-to person for ensuring our people policies are up-to-date, accessible, and aligned with regulatory requirements, while also being a friendly point of contact for employees navigating everyday HR questions
- This is a full-time, remote position reporting to the Sr. Director, People Business Partner
- Travel is expected to our NYC headquarters twice a year
- Compliance & Policy (50%)
- Own and maintain a portfolio of global and regional people policies; partner with Legal, People Business Partners, and stakeholders to update and publish changes regularly
- Support and lead compliance-focused projects, such as annual audits, policy rollouts, and systems/process improvements
- Coordinate and manage the conflict of interest disclosure and review process
- Partner with stakeholders to operationalize and track the reasonable accommodations and outside employment request processes
- Maintain documentation and controls related to employment law and regulatory obligations, ensuring alignment with internal standards and external requirements
- Employee Support (50%)
- Deliver responsive, accurate Tier 1 and 2 support to employees via our HR service system, answering questions about policies, programs, and processes
- Process HR transactions, including employee status changes and data updates in Paylocity
- Escalate more complex issues to appropriate team members while ensuring the employee experience remains smooth and informed
- Identify trends and opportunities to improve self-service content, reduce case volume, and streamline how we work
- Timely and accurate employee support, within established SLAs
- Number of owned policies reviewed and updated on time (e.g., quarterly/annually, as applicable)
- Project Milestones Met% of compliance project deadlines met on schedule (e.g., annual policy audits, accommodation program reviews)
- Number of documented process improvements or automation initiatives developed
Our take
Large companies often provide employees with mental health services, but small businesses find it challenging to offer similar support. Additionally, existing support systems are usually generalized, failing to deliver the personalized mental healthcare that individuals need. To address this gap, Spring Health has developed AI-driven tools for employers to create tailored mental wellness plans for their employees, including treatment options, daily routines, and medication plans based on individual data.
Spring Health has recently expanded its services to the family and pediatric space through the acquisition of Weldon, offering mental wellness guidance to parents. This expansion includes chats with therapists, social workers, and parenting coaches, as well as group support with other parents and access to educational content. By focusing on personalized care, Spring Health aims to enhance mental wellness support for families alongside its existing employee services.
The behavioral health market is projected to grow to $242B by 2027. While many solutions prioritise fast access to therapy or meditation, Spring Health differentiates itself by emphasizing the right type of care for each individual. With substantial funding raised, Spring Health is well-positioned to continue its innovative approach to mental health services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2024
$100m
SERIES E
Apr 2023
$71m
LATE VC
Total funding: $465.1m
Company benefits
- Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
- 10 allocated sick days per year
- Flexible paid time off in addition to 12 paid holidays throughout the year
- Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management
- Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge
- 4-4.5 months of fully paid parental leave
- Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses
- Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively
- On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
- Employer sponsored 401(k) match of up to 2% after 90 days of employment
- Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
- Focus Fridays: no meetings, no distractions, just time for you to get work done
- Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
- Up to $1,000 Professional Development Reimbursement per calendar year
- $200 per year donation matching to support your favorite causes
Company HQ
Flatiron District, New York, NY
Leadership
Adam Chekroud
(Co-Founder)Previously President of The Oxford Guild Business Society for 2 years and Researcher at FMRIB Centre - University of Oxford for 1 year.
April Koh
(Co-Founder & CEO)Previously Chief Product Officer & Co-Founder at Spylight for 1 year. Also worked in the Product Management Department at Shazam for 5 months.
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