Product Operations Manager, Credit Key
+ Equity
Flexible pay-over-time solutions for eCommerce merchants
Be an early applicant
Flexible pay-over-time solutions for eCommerce merchants
21-100 employees
Be an early applicant
+ Equity
21-100 employees
Company mission
To deliver a superior payment experience at B2B point-of-purchase..
Role
Who you are
- If you're energized by scaling fast-paced orgs and turning chaos into clarity, this role is for you
- 3+ years of experience in product ops, program management, business ops, or consulting in a high-growth tech company
- Track record of managing complex cross-functional projects across Product, Engineering, and GTM teams
- Highly organized
- Proven ability to scale processes without adding red tape
- Strong written and verbal communication — from Slack threads to board decks
- Familiarity with tools like Shortcut, Notion, Jira, Airtable, Looker, and Google Suite
- Experience owning external vendors or tooling is a plus
- Bonus: Experience in B2B lending, payments, fintech, or credit-related businesses
- Owner’s Mentality: You spot problems before others do and take the lead in fixing them
- Systems Thinker: You simplify complexity and scale with intention
- Bias for Action: You ship, iterate, and adapt — perfect is the enemy of done
- Connector: You build relationships across teams and lead without formal authority
- Customer-First: You build for internal customers (PMs, Engineers, Designers) with empathy and urgency
What the job involves
- As our Product Operations Manager, you’ll play a pivotal role in helping our product and engineering teams scale with speed and clarity
- You’ll serve as the connective tissue across teams, driving programs, owning operational cadence, managing external vendors, and building the infrastructure that keeps our product engine running smoothly
- Program & Project Management
- Lead cross-functional product initiatives from kickoff through execution
- Define and implement governance across product lifecycle: planning, execution, and release
- Track deliverables, identify blockers, and drive accountability with stakeholders
- Operational Scaling
- Design and maintain systems for roadmap tracking, OKR alignment, and launch readiness
- Build and manage internal tools and documentation to streamline team workflows
- Establish best practices for sprint planning, retros, and cross-functional collaboration
- Reporting & Insights
- Build dashboards and reporting to track roadmap progress, team velocity, and product KPIs
- Run quarterly planning processes and monthly check-ins with Product & Eng leadership
- Use data to flag risks, recommend trade-offs, and improve decision-making
- Vendor & Partner Management
- Own relationships with key product and engineering vendors (e.g., analytics, CMS, UX tools, fraud vendors)
- Drive vendor onboarding, performance tracking, and renewals in partnership with Finance and Legal
- Evaluate tooling needs and lead RFPs or vendor transitions as needed
- Strategic Support
- Support Head of Product and Engineering leads with executive briefings and board-level materials
- Drive ad hoc analyses, competitive audits, or process sprints to accelerate delivery
- Help facilitate internal and external feedback loops (e.g., voice of customer, merchant feedback)
Our take
There are more than $9T in B2B payments processed in the U.S. each year, of which small to medium sized enterprises make up roughly $4.5T. Despite this, B2B eCommerce lags far behind B2C in technology advancement, despite being more than twice the market size. In particular, business trade credit is in dire need of modernisation.
Credit Key is a B2B financial services technology company that allows merchants to offer an instant "buy now, pay later" function that is seamlessly integrated at checkout. With a focus on improving customer experience at checkout, Credit Key exists alongside other payment methods but aims to usurp them via two key selling points: On the one hand, it allows buyers to access instant and transparent payment plans, delaying the costs they have to bear up front, and on the other, since Credit Key assumes the credit risk and any loan servicing, it is able to offer the merchant a risk-free transaction.
Credit Key has partnerships with the likes of Olam, optimise.health and HS Wholesale. With a key focus on growth at the moment, Credit Key will be pushing to increase its footprint in the B2B payments market as fast as possible.
This being said, there are some key developments surrounding the "buy now, pay later" model that Credit Key will want to keep a close eye on. In the UK, for example, growing concerns about the capacity of "buy now, pay later" schemes to create large amounts of individual debt have led to greater regulation of their usage in B2C transactions, and though this does not directly affect Credit Key's market, it may be a trend which could affect the company in future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Oct 2022
$15m
EARLY VC
Nov 2020
$33.9m
SERIES A
Total funding: $51.4m
Company benefits
- 401(k) match
- Great healthcare benefits
- 100% remote, flexible work schedule and location
- Work from home stipend
Company HQ
La Brea, Los Angeles, CA
Leadership
John Tomich
(Co-Founder & CEO)John also co-founded Onestop Internet in 2004 and served as the company's CEO until July 2015. They are also the co-founder of LEKFIT.
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