Customer Success Manager, Recharge
CA$94.1-117.6k
OTE
3+ days a week in office
Subscriptions & recurring payments for eCommerce
Be an early applicant
Subscriptions & recurring payments for eCommerce
501-1000 employees
Be an early applicant
CA$94.1-117.6k
OTE
3+ days a week in office
501-1000 employees
Company mission
To create a world where payments are frictionless, and help merchants grow faster.
Role
Who you are
- This role is ideal for a CSM who enjoys moving quickly, digging into technical details, and turning customer opportunities into measurable outcomes. You’ll own a book of growth-stage merchants and be accountable for retention, adoption, and long-term success
- Experience managing a book of business with accountability for retention and product adoption in a SaaS environment (eCommerce and Shopify experience strongly preferred)
- Demonstrated technical aptitude, with the ability to quickly learn product behavior, understand integrations or APIs, and explain technical concepts clearly to customers
- Experience supporting customers with semi-complex workflows or technology stacks (eCommerce and Shopify experience strongly preferred)
- Comfort using data and tools like Salesforce, Looker, or similar platforms to assess customer health and inform decisions
- Ability to balance empathy with strong judgment—knowing when to listen and when to drive toward resolution
- Confidence collaborating cross-functionally with Sales, Product, and Implementations to achieve shared outcomes
- A growth mindset and coachability, with comfort receiving and applying feedback in a fast-moving environment
What the job involves
- We’re hiring a Customer Success Manager (Tier 3) to support a growing segment of Recharge merchants who rely on our platform to power critical parts of their eCommerce subscription business
- The Tier 3 Customer Success team sits at the intersection of product expertise, merchant strategy, and commercial outcomes. This team stands out for its technical depth, bias toward action, and close partnership with multiple other departments at Recharge
- The work this team does directly impacts Recharge’s ability to retain and grow merchants as they scale—making it critical to our long-term success
- Own and manage a book of 40–60 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy
- Build a deep understanding of each merchant’s business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features
- Lead regular business reviews and success planning conversations that align merchant goals with measurable outcomes
- Partner closely with Sales to support renewals, expansions, and upsell motions through thoughtful account planning and execution
- Use data and customer health signals to prioritize work, identify risk, and uncover growth opportunities
- Act as a trusted guide through support and product-related issues, setting clear expectations and driving resolution efficiently
- Live by and champion our values: Accountability, Collaboration, Iteration and Details
Our take
E-commerce platform Recharge has been in operation since 2014, helping brands set up and manage a subscription business, removing the operational inefficiencies that brands would face when attempting to manage this themselves. Its cloud-based subscription management platform aims to offer merchants flexibility by leading with an API focus.
Recharge’s basic premise has proven a smart one, with the e-commerce subscription market growing substantially since the company was founded. It, of course, rose particularly steeply over the pandemic, with the closure of brick-and-mortar stores, but in general still follows a market trend towards direct-to-consumer relationships, promising a growing market for Recharge going forward.
Success for the company has been clear, with its merchant roster boasting several thousand users, including Harry’s, Oatly, and BrewDog. The sector has attracted substantial funding, with Recharge completing a remarkable funding round in 2021. This came atop its already stable, cash-flow-positive business and supported its further progress as the subscription industry developed. The company is focused on maintaining its strong position, with new updates and improvements to its offering, including Retain, a suite of tools designed to support retention throughout the subscriber lifecycle.
Steph
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (2 rounds)
May 2021
$227m
SERIES B
Jan 2020
$50m
SERIES A
Total funding: $277m
Company benefits
- Equity packages
- 401(k) offering
- 100% coverage for medical, dental, vision, and life insurance for you and your dependents
- $700/mo remote-life stipend
- Monthly stipend to cover health and wellness
- Coworking space
- Subscription products
- Unlimited paid time off
- 16 weeks of paid parental leave to eligible team members
- Team & company retreats: We value making in-person connections. Past locations include San Diego, Vail, Seattle & Orlando
Company HQ
Mid-City, Santa Monica, CA
Leadership
Oisin O'Connor
(CEO)UCLA Economics graduate who worked as an Analyst at Deloitte before co-founding three companies, all centred on commerce and payments.
Michael Flynn
(CTO)Studied Mechanical Engineering at UCLA, before co-founding a number of companies, including Opportunity Green.
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