Senior Partner Delivery Manager, Parloa
BPO
+ Compensation and Equity package
Conversational AI platform
Be an early applicant
Conversational AI platform
201-500 employees
Be an early applicant
+ Compensation and Equity package
201-500 employees
Company mission
To help companies create outstanding customer conversations with AI because people deserve great customer service.
Role
Who you are
- 3+ years experience in B2B Service Delivery Management or Project Management in B2B SaaS, preferably with BPO customers
- Strong analytical mindset and conceptual skills
- Understanding of implementation partner ecosystems
- Proven track record in cross-functional team collaboration
- Fluency in German and English
Desirable
- Passion for Conversational AI and familiarity with Parloa’s products
What the job involves
- As a Senior Partner Delivery Manager BPO (f/m/d)* at Parloa, you will play a crucial role in providing project oversight, ensuring partner accountability, and driving the successful implementation of our products with our Business Process Outsourcing clients
- Your mission is to streamline partner processes, enhance implementation quality, and contribute to the overall success of our Conversational AI solutions
- Be the internal point of contact for all regional delivery partners
- Provide project preparation, oversight, and support during implementation projects with partners
- Collect internal and customer feedback, handle escalations, and evaluate surveys for continuous improvement
- Staff and outsource projects to service partners, including partner selection, subcontracting, and billing
- Collaborate closely with internal teams - Partnerships, CS, Procurement/Legal, Product Management, and potentially Academy
- Contribute to partner communications and enablement activities such as webinars, technical sessions, and content maintenance
- Oversee partner support and ensure adherence to service level agreements
- Consult CS and Sales on expansion opportunities within partner accounts
Application process
- Recruiter video call
- Hiring Manager Interview
- Task + Technical Interview
- Bar Raiser Interview
Our take
There is an inherent lack of efficiency in many call centres. This not only creates irritation for customers and negative experiences for agents but, as a result, it harms a company’s reputation whilst generating high costs for businesses.
On a mission to put an end to the madness of a call centre, Berlin-based Parloa offers a conversation AI platform that is changing the way businesses communicate with their customers. Using artificial intelligence, Parloa provides unique solutions for companies that makes their specific service smarter.
The company has attracted impressive funding off the back of tripling revenue growth and a 2023 entry into the US market. This will be invested into scaling its operations across the US and EU and will support its product enhancement initiatives.
Steph
Company Specialist at Welcome to the Jungle
Insights
140% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$69.9m
SERIES B
Mar 2023
$22.7m
SERIES A
Total funding: $97.1m
Company benefits
- Opportunity to build and scale your career at the intersection between sales and product in a dynamic and growing startup on its journey to become the international leader in SaaS platforms for Conversational AI
- Be part of a dynamic, driven and international team with flat hierarchies and collaborative company culture and set new industry standards in customer communication
- Competitive salary
- Training and development budgets which can be used for conferences, attending development courses to ensure continuous professional growth
- Flexible working hours and possibility to take additional vacation days
- A great company culture with regular team events, games night or other social activities
- And last but not least: a beautiful office with flair in the heart of Berlin with all the conveniences, such as adjustable desks, social area, fresh fruits, cereals and drinks
Company HQ
Prenzlauer Berg, Berlin, Germany
Leadership
Malte Kosub
(CEO)Previous co-founder and Managing Director for both Future of Voice and Wandnotiz.
Salary benchmarks
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