Principal Product Manager, Toast
Card Payments
$155-248k
Point of sale and management system for restaurants
Open for applications
Point of sale and management system for restaurants
1001+ employees
Open for applications
$155-248k
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 8+ years of product management experience, focusing on payments, fintech infrastructure, or transaction orchestration
- Proven track record shipping complex capabilities in core payment flows — such as incremental auth, refund architecture, fallback handling, and multi-gateway orchestration
- Strong technical fluency — you understand and can work from payment specifications, network mandates, and API definitions, and collaborate deeply with engineering on architecture and design
- Deep familiarity with card networks, processors, and the end-to-end lifecycle of a transaction, from initiation to final settlement
- Experience navigating regional payment differences, acquiring relationships, and compliance requirements across geographies
- Skilled at leading platform-level initiatives involving distributed systems, asynchronous workflows, and system resilience
- A natural influencer who can align senior engineers, operations leaders, and external partners around a compelling vision and roadmap
- Clear and compelling communicator, both written and verbal — able to translate complex systems into crisp narratives for execs, peers, and partners
- Data- and outcome-driven, relentlessly focused on real-world impact, system metrics, and customer success
- Excited about building globally scalable payment systems and exploring intelligent optimization techniques (ML-based retry, dynamic routing, etc.)
- A strategic, systems-level thinker who thrives in ambiguity, takes ownership, and drives clarity in complex environments
What the job involves
- We’re hiring a Principal Product Manager to lead strategy and execution for our Card Payments Processing domain, focusing on scalability, reliability, and extensibility
- This is a high-impact, highly cross-functional role. You’ll define and deliver core payment capabilities, evolve our transaction platform for global scale, and lead platform modernization efforts to meet the needs of enterprise and international customers
- You’ll also explore opportunities for intelligent systems, such as ML-powered retry or routing strategies, to optimize success rates and reduce failure loops
- Own the end-to-end product strategy and roadmap for Toast’s transaction processing engine — including authorization, capture, settlement, voids, reversals, retries, and orchestration
- Design and deliver new payment capabilities such as new authorization types, ML-powered retry logic, intelligent dynamic routing strategies, etc
- Interpret and apply card scheme rules and processor specifications (e.g., Visa, Mastercard, Amex) to ensure scalable and compliant implementation across the platform
- Partner closely with engineering to modernize Toast’s transaction layer — including state management, asynchronous workflows, API contracts, and observability tooling
- Improve platform resilience and traceability — including failure handling, dispute readiness, and reconciliation support
- Collaborate with processors and partners to scope new integrations, manage certifications, and expand Toast’s global payment capabilities
- Define KPIs and instrument metrics to monitor auth success, refund latency, retry effectiveness, and failure classification
- Work cross-functionally with teams in Finance, Compliance, Legal, Risk, Engineering, and Customer Care to ensure holistic product delivery and operational integrity
- Build internal tooling to provide real-time visibility into transaction lifecycles for support and debugging
- Support internationalization of Toast’s transaction platform, adapting for local acquiring, regulatory nuances, and currency-specific flows
- Champion the roadmap for intelligent, ML-informed decision-making in the transaction flow to maximize success and minimize downstream issues
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fenway–Kenmore, Boston, MA
Leadership
Steve Fredette
(President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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