Senior Technical Account Manager Specialist, Mastercard

• Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator
• A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers
• Native French speaking
• BS in Computer Science or equivalent experience
• Must have technical client-facing experience or 2+ years front end developer experience
• Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
• Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
• Familiarity with e-commerce specific terms and configuration is preferred

• Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
• Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
• Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
• Partner with the Engineering and Development teams to resolve customer issues

• Gym membership
• Share purchase options
• Extra holiday purchase optional
• Work from home opportunities
• Health insurance
• Pension plan
• 25 days holiday (excl. bank holidays)

Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.