Senior Technical Account Manager Specialist, Mastercard
French Speaker
Office located in Angel Lane, London
Global payments technology company
Open for applications
Global payments technology company
1001+ employees
Open for applications
Office located in Angel Lane, London
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- Our Technical Account Manager must have a strong penchant for technical aptitude along with personality strengths in self-starting and being a proactive instigator
- A proven track record of creating and maintaining deep, lasting relationships with customers is a must as you’ll be dealing with understanding technical and complex issues while creating excitement and loyalty with Dynamic Yield’s customers
- Native French speaking
- BS in Computer Science or equivalent experience
- Must have technical client-facing experience or 2+ years front end developer experience
- Advanced skills in JavaScript, HTML, CSS, - a must, Java - a plus)
- Nice to have experience in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment
- Familiarity with e-commerce specific terms and configuration is preferred
What the job involves
- Become an expert in Dynamic Yield products - with a heavy focus on the technical aspect of the product
- Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase(s) of Dynamic Yield products
- Provide world-class support by taking ownership for customer issues from initial contact to resolution including troubleshooting the issue, determining root cause and ensuring that the customer understands the resolution
- Partner with the Engineering and Development teams to resolve customer issues
Salary benchmarks
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitised, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitised payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Gym membership
- Share purchase options
- Extra holiday purchase optional
- Work from home opportunities
- Health insurance
- Pension plan
- 25 days holiday (excl. bank holidays)
Company values
- Trust - integrity, respect, openness
- Agility - urgency and value through innovation
- Partnership - working as one team for the benefit of all
- Initiative - taking bold and thoughtful actions
Company HQ
Purchase, Harrison, NY
Articles
Leadership
Michael Miebach
(CEO, not founder)Has served in a variety of roles at the company, including President and CPO. Currently Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
People progressing
Joined as VP in 2008, promoted 4 times in 11 years to their current position of Executive Vice President.
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