Payments Program Manager, Amazon
Payments Business Operations-Partner Management
The largest online retailer and technology provider
Open for applications
The largest online retailer and technology provider
1001+ employees
Open for applications
1001+ employees
Company mission
To be Earth's most customer-centric company.
Role
Who you are
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Bachelor's degree or above
- Experience defining and executing program requirements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Payments industry experience
- Experience managing external partner or vendor relationships
Desirable
- Experience in driving end to end delivery, and communicating results to senior leadership
- Demonstrated strong analytical skills
- Experience driving medium to large projects to completion
- Experience leading process improvements and identifying operational inefficiencies
- Strong written and verbal communication skills
- Experience writing clear documentation (e.g., business reviews, post-mortems)
- Master’s degree or MBA in business, operations, or related field
What the job involves
- The Payments Program Manager is responsible for driving excellence across partner program management, international expansions, and payment partner onboarding
- Based in Berlin or London, you will own end-to-end partner relationships and programs —identifying issues, driving resolution, spotting new opportunities, and advocating for improvements that raise the bar on partner and customer experience
- This role requires a hands-on approach: you will resolve operational escalations, gather data, surface root causes, and lead cross-functional teams to sustainable solutions
- You will equally apply that analytical lens to identifying and capturing new opportunities — whether geographic expansions, new payment methods, or process improvements that unlock efficiency and scale
- Own day-to-day management of assigned payment partner programs, serving as the primary operational point of contact
- Develop and maintain partner governance frameworks including QBRs, scorecards, escalation paths, and performance tracking
- Monitor partner health metrics and proactively drive performance improvements in collaboration with partners and internal stakeholders
- Manage cross-functional dependencies with Product, Technology, Legal, Finance, and Compliance teams to keep programs on track
- Identify points of friction in payment acceptance and partner operations through data analysis and stakeholder engagement
- Resolve operational escalations end-to-end: gather data, investigate root causes, coordinate remediation, and drive to closure
- Build business cases for improvements, set requirements, and advocate for solutions with partner teams and internal leadership
- Produce clear, data-driven reporting on program status, risks, and escalations for senior stakeholders
- Lead onboarding of new international payment partners and payment methods from scoping through go-live, ensuring delivery against milestones and SLAs
- Drive geographic and product expansion programs, coordinating technical integrations and commercial readiness across markets
- Identify and pursue new opportunities to improve payment acceptance, reduce cost, and enhance customer experience
- Build and improve scalable processes for partner lifecycle management, from initial assessment through steady-state operations
Salary benchmarks
Our take
Amazon is the world's largest online retailer, and is well-known for its disruption of well-established industries. The company is present in numerous verticals, including cloud computing with Amazon Web Services, AI with its range of Alexa devices and a global marketplace more commonly referred to as 'the everything store'. Acquisitions include Ring, Twitch, Whole Foods Market, and IMDb.
More recently, Amazon has been focused on leading the "third wave in digital advertising". Many businesses are now shifting ad dollars to retailers, which before would have been spent with online media platforms. Amazon's seen great success in the space, with its revenue from advertising now higher than its Amazon Prime membership scheme, audiobooks and digital music combined. This growth is particularly impressive considering its digital ad rivals (like Snap, Alphabet, and Meta) have suffered declines due to wider macroeconomic factors and Apple's iOS privacy changes.
Despite its dominant market position, Amazon will continue to be challenged over the next decade, including sustaining AWS's cloud dominance in the face of Google and Microsoft. On top of this, the company's e-commerce division is facing profitability problems despite its 2023 post-IPO debt funding of 8 billion. It will need to find new ways to stay above their competitors.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company HQ
South Lake Union, Seattle, WA
Leadership
Jeff Bezos
(Founder & Executive Chairman)Jeff is an American business magnate, media proprietor, and investor. As well as founding Amazon, Jeff founded Blue Origin, an aerospace manufacturer and sub-orbital spaceflight services company and also owns The Washington Post.
Andy Jassy
(President & CEO)Joined Amazon as a Marketing Manager in 1997. Developed AWS with Jeff Bezos, and became CEO of Amazon in 2021.
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