Account Manager, Journey Clinical
$68-78k
Plus quarterly bonus potential
Expanding access to Psychedelic-Assisted Psychotherapy
Open for applications
Expanding access to Psychedelic-Assisted Psychotherapy
101-200 employees
Open for applications
$68-78k
Plus quarterly bonus potential
101-200 employees
Company mission
To empower licensed mental health professionals to incorporate Ketamine-Assisted Psychotherapy (KAP) in their practice safely and effectively.
Role
Who you are
- We're looking for a team player who is passionate, detail oriented and a strong communicator 2 - 5+ years of related work experience in account management, customer success, or sales
- Comfortable with data-driven and results-oriented performance metrics. Experience working with a CRM tool, Google suite, sales enablement tools such as Calendly, Sales Msg, Admin portal Customer-first mindset, deep work ethic and dedication to the highest level of customer care
- You are also comfortable working remotely in a telehealth fast-paced startup environment Interest in the field of psychedelic-assisted psychotherapy to transform mental health
- Bonus: experience in the mental health industry, double bonus if you’re a licensed mental health provider!
What the job involves
- Serve as a driving force and accountability partner at Journey Clinical for Member Therapists
- Meet Members where they are in their journey with us and ensure they experience the optimal value of their membership
- Be the driving force for Member Therapists to enable their psychedelic-assisted practice activation and deepening engagement in JC services
- Bring feedback and share insights with the team to generate new product ideas and requests
- Work with your direct manager to (i) escalate open questions and concerns (ii) collaborate with cross-functional teams to drive continuous process improvements and deliver a world-class support experience (iii) execute experiments and document knowledge bases/saved responses for better serving patients
- Build and nurture relationships with mental health providers, clinics, and partner organizationsEnsure seamless onboarding and engagement of therapists
- Confirm completion of critical milestones including, but not limited to: Account Onboarding, KAP Training, Peer & Experiential Learning, referring Patients successfully, and facilitating Patient session scheduling (Prescriber Intake, Prescriber Follow ups, KAP Sessions)
- Utilize data-driven workflows to prioritize time based on usage metrics and other key data points such as client referral and session volume to continuously improve outcomes
- Monitor the Member journey to identify and mitigate potential issues as well as discover opportunities to improve the process to meet key objectives Coordinate with tech support, marketing, community, operations and the medical team to ensure Members have all resources necessary to meet their practice goals with Journey Clinical
- Maintain compliance with HIPAA and mental health data standards
- Success Metrics
- Member therapist retention rate
- Activation rate post-onboarding
- Number of patient referrals and completed referral prescriber visits
- Net promoter score (NPS)
Our take
With mental health awareness on the rise, the demand for new methods of treatment has increased dramatically. Journey Clinical is meeting this demand by improving access to Psychedelic-Assisted Psychotherapy.
Journey Clinical's main focus is Ketamine Assisted Psychotherapy, which has become increasingly sought after in recent years. KAP has a number of applications, including treatment for anxiety, depression, and PTSD.
Journey Clinical's main challenge will be competing with similar providers, such as Field Trip and Compass Pathways, though its laser focus on KAP should help it stand out. The company has also raised significant funding that will support in scaling its offerings across the US.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
70% employee growth in 12 months
Company
Funding (2 rounds)
Jan 2023
$8.5m
SERIES A
Sep 2021
$3m
SEED
Total funding: $11.5m
Company benefits
- Equity options
- Health benefits
- Flexible working hours
- Flexible paid time off
- Growth opportunities and a high level of freedom
- Ketamine-assisted psychotherapy (KAP) prescriber training and mentorship given by leading industry experts
Company HQ
Civic Center, New York, NY
Leadership
Jonathan Sabbagh
(CEO & Co-Founder)Was Head of Geneva Office at Columbia Threadneedle Investments. Was Managing Director and Founder of Gottex Brokers SA.
Myriam Barthes
(COO & Co-Founder)Previously worked as a Manager at EY, and was an AI Impact Strategist and Client Partner at SparkBeyond.
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