Account Manager, Lillio

• We're Looking for passionate, ambitious, and confident Account Managers who want to challenge themselves in a fast-paced, high-growth work environment
• Ideal candidates enjoy connecting with customers as much as they love the challenge of hitting individual and team targets
• They get excited when presented with a new challenge and have strong attention to detail and problem-solving skills
• Finally, they’re looking to make an impact on the world beyond dollars and cents - working with a social enterprise they’ll have the opportunity to improve outcomes for hundreds of thousands of children worldwide
• Experience: 2+ years in account management, customer success, or a related field. Experience in the education or tech industry is a plus
• Strong Sales Skills: Demonstrated ability to upsell and cross-sell, identify new business opportunities within existing accounts, and achieve sales targets
• Negotiation Skills: Strong ability to negotiate contracts and terms with clients while maintaining positive relationships
• Self-Motivated: Ability to work independently, manage a sales pipeline, and be proactive in identifying opportunities for account growth
• Strong Communication Skills: Excellent verbal and written communication skills with the ability to build rapport and engage with customers effectively
• Problem-Solving Abilities: Ability to think critically and solve problems quickly and efficiently, with a customer-first mentality
• Customer-Focused: Passionate about providing an exceptional customer experience and committed to customer success
• Tech-Savvy: Comfortable using CRM tools, SaaS products, and the ability to quickly learn new software platforms
• Organizational Skills: Strong time management skills, with the ability to juggle multiple accounts and priorities simultaneously
• Bachelor’s Degree (or equivalent experience)
• Tech stack (optional): Salesforce, Salesloft, Google Suite, Slack

Desirable

• The revenue teams at Lillio are a high-energy, collaborative and ambitious team that is striving to drive accelerated growth of our business. We have a strong team mentality and a desire to work hard and win to support our customers
• The AM team specifically is a high-energy, close-knit, and ambitious team that is striving to drive accelerated growth of our business! This includes influencing product and marketing decisions, problem solving, and a whole lot of persuasion
• Every day is a new challenge and every team member has a lot of responsibility, but we work closely together to ensure everyone is kicking butt in their role
• As an Account Manager, you will be working directly to empower Early Childhood Educators and influence learning outcomes for children aged zero to five
• Client Relationship Management: Serve as the primary point of contact for assigned accounts, fostering strong, long-term relationships
• Customer Support: Address customer inquiries, troubleshoot issues, and provide expert advice on best practices
• Account Growth: Identify opportunities for upselling or expanding product offerings within existing accounts (with an emphasis on Billing and Payments customers). You will also be responsible for handling price negotiations and upcoming renewals
• Pipeline Management: Responsible for a portofilio of roughly 200 customers where you are booking and managing online demos. You will be responsible for prospecting, discovery, presentation, negotiating and closing opportunities with existing accounts
• High performance: Consistently meeting monthly, quarterly and annual individual and team targets
• Collaboration: Work closely with sales, product, marketing and customer success teams to ensure a smooth and effective customer experience
• Customer Advocacy: Collect customer feedback and advocate for their needs with the product team to drive continuous improvement
• Reporting & Documentation: Maintain detailed records of customer interactions, progress, and feedback using CRM tools