Product Support Specialist, Snappy
$54-69k
Plus performance based variable
Remote East coast preferred
All-in-one gifting company
Be an early applicant
All-in-one gifting company
201-500 employees
Be an early applicant
$54-69k
Plus performance based variable
Remote East coast preferred
201-500 employees
Company mission
To spread happiness through fun, thoughtful gifts.
Role
Who you are
- 1–3 years in a customer support, product support, or technical support role—SaaS or tech platform experience preferred
- Strong troubleshooting ability and a knack for explaining complex topics in simple terms
- Experience using support platforms like Zendesk, Intercom, or similar tools
- Familiarity with bug-tracking systems (e.g., Jira)
- Excellent written communication skills with a clear, friendly, and professional tone
- Collaborative mindset with the ability to work cross-functionally with product and engineering teams
- Passion for creating delightful customer experiences
Desirable
- Experience working with B2B software or enterprise clients
- Interest in product development and user experience
What the job involves
- As a Product Support Specialist, you’ll be the front line of communication for clients experiencing technical issues or looking for guidance within the Snappy dashboard.
- Your mission is to ensure every customer interaction is met with empathy, clarity, and efficiency. You'll work closely with our development and product teams, advocating for users by reporting bugs and surfacing valuable product feedback
- Handle a high volume of support tickets through chat and email, delivering timely and accurate troubleshooting and customer assistance
- Guide clients through technical challenges, usage questions, and feature navigation within the Snappy dashboard
- Log and track software bugs, collaborating with the development team to ensure timely resolution
- Follow up with clients to confirm resolution and satisfaction
- Collect and relay product feedback and feature suggestions to the product team
- Maintain accurate records of customer interactions and technical issues
- Contribute to internal documentation and knowledge base to help streamline future support
- Hours: 9am-6pm EST We strive to create a supportive and flexible working environment for all team members
Our take
Snappy is revolutionizing corporate gifting with a platform that utilizes AI and demographic data to help businesses choose personalized employee gifts. With the ability to integrate into existing HR platforms, Snappy makes corporate gifting more efficient while streamlining budget management and maximizing impact.
Already the company has garnered the trust of major corporations, including Microsoft, Adobe, and Uber, which highlights its ability to provide impactful gifts that strengthen client and employee relationships. As the company continues to experience significant year-over-year growth, its success demonstrates that there is a growing demand for thoughtful gifts.
Recently, Snappy secured significant funding, underscoring investor confidence in the company's vision and future prospects. The funds will be used to enhance the platform's offerings, boost research and development, and further expand its product range, solidifying Snappy's position as a leader in the gifting space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
64% employee growth in 12 months
Company
Company HQ
Union Square, New York, NY
Leadership
Hani Goldstein
(Co-Founder & CEO)BA in Psychology from Tel Aviv University, followed by Business at Stanford. Served as an Attorney in the Israeli Justice Ministry before founding Snappy in 2015.
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