Social Media Specialist, ActiveCampaign
$76-104.5k
Customer experience automation
Be an early applicant
Customer experience automation
501-1000 employees
Be an early applicant
$76-104.5k
501-1000 employees
Company mission
To help businesses and organizations to automate their entire customer experiences.
Role
Who you are
- If you’re passionate about social storytelling, community-building, and brand expression — this is the role for you
- 2+ years of experience in social media marketing, content creation, or a related digital marketing role
- A strong understanding of how content performs across different social platforms and how to optimize for audience engagement
- Previous experience in B2B, SaaS, or martech industries (a plus, but not required)
- Excellent writing skills and a keen eye for voice, tone, and storytelling
- Familiarity with tools like Sprout Social, Canva, Figma, or video editing platforms (experience with scheduling and reporting tools a bonus)
- A collaborative spirit with a proactive, creative, and data-informed approach to social media strategy
- Comfort engaging on social platforms during off-hours for urgent moments, product launches, or brand milestones when needed
- A passion for social media, digital storytelling, and building community through authentic brand expression
What the job involves
- As a Social Media Specialist at ActiveCampaign, you’ll help shape how our brand shows up across digital channels, building deeper connections with customers and expanding our global reach
- You’ll support the social media presence for ActiveCampaign’s portfolio of brands — including ActiveCampaign, Postmark, and ACHQ — through thoughtful content execution, community engagement, and creative storytelling
- In this role, you’ll collaborate closely with creative, content, product marketing, and product teams to bring platform-specific strategies to life, while combining creativity with data-driven insights to grow and energize our audiences
- Content Execution: Support the publishing of social media content across LinkedIn, Instagram, X, Threads, Facebook, TikTok, and YouTube, ensuring posts are timely, accurate, and on-brand
- Creative Collaboration: Work with the creative, product marketing, and content teams to develop platform-specific visuals, short-form videos, and copy that resonate with each unique audience
- Community Engagement: Monitor and engage in conversations across platforms, amplifying customer stories, elevating brand sentiment, and identifying opportunities to connect authentically with our audiences
- Campaign Support: Partner with marketing and product teams to support launches, announcements, and broader campaigns with social-first executions
- Global Adaptation: Help adapt and tailor content for international audiences while maintaining consistency in brand voice and quality
- Idea Generation: Contribute creative ideas to grow our brand following, boost engagement, and deepen customer loyalty across social channels
- Performance Tracking: Assist in tracking, measuring, and analyzing social media performance metrics, helping to inform strategy and optimize future content
- Learning & Growth: Stay curious, actively learning best practices for social-first storytelling, trend spotting, and cross-channel campaign execution
Our take
Marketing and CRM tools are essential to scale a business in the current landscape. Existing tools for optimizing engagement, scalability and data analytics have surged in popularity, but many solutions remain unaffordable for small businesses.
ActiveCampaign provides an integrated platform for email marketing, marketing automation and CRM with the focus on providing businesses with the ability to optimize customer experiences. The platform leverages machine learning and automation to increase the rate that its clients can scale their engagement levels, regardless of whether the user is running a small or large business.
Despite high-profile competitors, the company has found a gap in the market by providing an integrated and unified solution combining hundreds of tools. The platform is available as an entire package for enterprises, but smaller companies can opt for cheaper and streamlined tool kits. In 2022, ActiveCampaign announced the implementation of over 400 customer ideas into its product. It has also partnered with ActiveEngine, the first ActiveCampaign-only agency, to enable businesses to make better discovery calls and close more deals. With the 2024 opening of a hub in Krakow, it is further expanding its European footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$240m
SERIES C
Jan 2020
$100m
SERIES B
Total funding: $360m
Company benefits
- Mac computer, modern apps, and access to a $250 quarterly WFH stipend, as well as regional Hubs that serve as a central meeting space.
- Open PTO, the ability to work remotely, a sabbatical program, and flexibility in your work schedule.
- Access to the Calm meditation app, the Modern Health coaching app, and telemedicine support for mental health.
- Equity for all employees to help create alignment and an ownership mindset across all team members as we grow.
- Access to 1:1 sessions with career coaches, and Udemy subscriptions.
- Generous 401K matching that have no wait or vesting requirements.
- Dedicated Employee Resource Groups for moms, dads, and parents, manager training to better support working parents, and flexible working schedules to make parenting during remote work a bit less stressful.
- Dedicated career development conversations and regular salary reviews.
- Full medical, dental, and vision, and pay 100% of your premiums for the HSA plan.
- Stay connected with teams around the globe through digital outings & trainings, an automated coffee roulette program, and biannual team kickoffs.
- Donation matching and 3 days of Volunteer Time Off for all employees every year. We also make it easy to participate in local elections by giving employees the day off.
Company HQ
Chicago Loop, Chicago, IL
Leadership
Jason VandeBoom
(CEO)Jason founded ActiveCampaign in January 2003 as CEO. They have worked there ever since, alongside being a Future Founders Board Member since February 2020.
Share this job
View 9 more jobs at ActiveCampaign