Developer Support Manager, PlayStation
Gaming and digital entertainment provider
Posted today
Gaming and digital entertainment provider
1001+ employees
Posted today
1001+ employees
Company mission
To create a gaming experience without barriers that fits the needs of players of all abilities.
Role
Who you are
- 3–5+ years of experience managing software development, QA or software support teams
- Strong technical background with hands-on understanding of support fundamentals and reporting analytics
- Track record of building and scaling high-performing technical teams
- Experience with developer tools, such as C++ compilers, linkers, debuggers, performance analysis tools and memory profilers
- Strong ability to influence and align stakeholders across teams
- Excellent communication and presentation skills across both technical and non-technical audiences
- Ability to operate effectively in fast-moving, ambiguous environments
- Experience with Windows, Linux or MacOS
Desirable
- Solid grasp of Confluence, JIRA (or similar bug tracking tools) and support ticket management frontends
- Familiarity with AI tools and workflows
- Experience programming with languages such as C++
- Experience with Clang for LLVM and/or GNU GCC toolchains
- Knowledge and passion for the video games industry
What the job involves
- At Sony Interactive Entertainment, we strive to deliver exceptional experiences to our PlayStation partners and developers building on PlayStation platforms
- We are seeking a passionate Developer Support Manager to lead a high-performing developer support team based both in Bristol, UK and San Mateo, CA, focused on delivering exceptional PlayStation partner support
- This role is centred on people leadership and operational excellence, rather than hands-on technical support
- You will be responsible for ensuring PlayStation partner issues are handled efficiently, escalations are managed effectively, and ensuring partner feedback is translated into meaningful improvements across tools, SDKs, and processes
- The role requires working with teams in multiple time zones and may require some travel through the year
- Lead, support, and develop a distributed team of support engineers across multiple products and platforms, fostering a positive and collaborative work environment
- Define team member development and career path opportunities and mentor them to achieve their goals
- Monitor and review individual performance, deliver regular performance appraisals
- Manage team capacity planning, hiring, onboarding and ensure effective succession planning for your team
- Work together with other groups and teams across different time zones
- Promote a strong developer support experience by focusing on effective and efficient support
- Recognize challenges, help remove obstacles, and clarify tasks in situations that are not well defined
- Support, attend and help facilitate PlayStation Partner field activities at conferences, studio visits or virtually
- Report to the Developer Support Director, providing metrics and updates at regular intervals
Our take
Since the release of the PS1 in 1994, PlayStation has been a consistent leader in the video gaming market. Its consoles are iconic in the gaming community - PlayStation has produced both the top-selling and fastest-selling console of all time - and the company is still pushing boundaries. Its current flagship - the PS5 - promises to revolutionise gaming, featuring new technology that will create improvements across the board.
As well as its consoles, PlayStation has also developed online services, connecting its users and giving them access to diversified media. A PlayStation can be used for a huge range of activities - from Netflix to guided workouts - which has led to the expansion of the company's audience over time and across generations.
PlayStation faces competition in its field from the likes of Microsoft, with its Xbox range, and PC gaming, which has been becoming more popular in recent years. Regardless, PlayStation shows no signs of slowing down. The upcoming implementation of in-game ads in free games looks to significantly increase revenue, and the wider PlayStation gaming experience also appears to be evolving from plans to launch live service games in upcoming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Private medical insurance
- Private dental insurance
- Flexible working policy (remote working, flexible hours)
- Free fruit every day in our offices
- On-site free gym (London & Liverpool)
- On-site subsidised cafés
- On-site bar (Thursdays & Fridays, London & Liverpool)
- Employee Assistance Programme
- Eye care assistance
- x2 volunteering days each year
- Group pension plan
- Discretionary bonus scheme
- Season ticket loans
- Life assurance
- Income protection
- 25 days holiday, plus Bank Holidays
- Discretionary days off over Christmas and summer
- Free giveaways of select first party products and services
- Discounts on PlayStation products
- Discounts on Sony products
- Access to other corporate discounts
Company HQ
East San Mateo, San Mateo, CA
Leadership
Hideaki Nishino
(CEO)Previously Senior VP of Product STrategy and Management at Sony. Before that he worked for Sony as a Deputy General Manager and a Senior Director.
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