Senior Infrastructure Engineer, Glia
+ Stock options
AI-based customer service platform
Be an early applicant
AI-based customer service platform
201-500 employees
Be an early applicant
+ Stock options
201-500 employees
Company mission
To help businesses reinvent how they support customers in a digital world.
Role
Who you are
- Experience in building and maintaining reliable and highly available systems
- Experience in working with cloud infrastructure, running containerized applications and deploying serverless
- At home with Linux/Unix tools and ecosystem
- Infrastructure-as-Code enthusiast
- Experience in coding that extends beyond scripting
- Proficiency in written and spoken English
What the job involves
- Team Infrastructure is responsible for maintaining and improving Glia's cloud-native core infrastructure, ensuring its availability, security, and performance
- The team also implements and supports CI/CD, monitoring, and other tools, allowing our product teams to move fast without breaking things
- Maintaining and updating Glia’s core infrastructure
- Troubleshooting and resolving infrastructure-related issues
- Improving our security posture
- Implementing and managing CI/CD pipelines
- Implementing support for telemetry
- Consulting other teams on infrastructure-related topics
- Working with third-party vendors and service providers
- Infrastructure Engineers report to the team’s Engineering Manager
- The team’s work is driven by business goals, with priorities defined in collaboration with the Director of Engineering
- All projects within the team’s space are planned, led, and executed by engineers
- There is a compensated on-call duty with at least one-week rotation per month
Our take
Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.
Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.
The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2022
$45m
SERIES D
Jan 2021
$78m
SERIES C
Total funding: $152m
Company benefits
- Gym & wellness support
- High-Growth Environment
- Lots of Office Snacks
- Great Healthcare and Vision
- Amazing Community
Company values
- Collaborate - Stronger Together; Each one, Teach one
- Challenge - Great ideas eat hierarchy for breakfast
- Master - Find the “WHY”; Create the “WOW”
- Persevere - Complexity presents opportunity; Everyone has stake
Company HQ
Flatiron District, New York, NY
Articles
Leadership
Justin DiPietro
(CSO)Previously a strategy consultant at Accenture for 2 years.
Daniel Michaeli
(CEO)Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.
Carlos Paniagua
(CTO)Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.
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