Head of Key Account Management, Airalo
Europe & Commonwealth of Independent States
eSIMs for international travel
Job no longer available
eSIMs for international travel
101-200 employees
Job no longer available
101-200 employees
Company mission
Airalo’s mission is to provide global data connectivity for all travelers.
Role
Who you are
- We hope that you care deeply about the quality of your work, the intrinsic worth of tasks, and the success of your team
- You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic
- You do your best to flourish as an individual every day while working hard to foster a collaborative team environment
- You believe in the importance of being — and staying — authentic, honest, positive, and kind
- You are a good interlocutor with clear and concise communication
- You are able to manage multiple projects, have an analytical mind, pay keen attention to detail, and love to get your hands dirty
- You are cognizant, tolerant, and welcoming of vulnerabilities and cultural differences
- 6+ years in account management, partnerships, or business development roles with proven experience growing strategic accounts in B2B/B2B2C models
- Experience in the travel and / or telecom industry or with Key Account management experience in a consumer business
- Excellent relationship-building, negotiation, and communication skills
- Data-driven mindset with strong commercial acumen
- Ability to narrate a great story - Airalo’s unique story and the problem we solve for our users makes it a compelling pitch for customers and partners
- Ability to employ sales techniques, including effective questioning, objection handling, consultative selling, and solution selling
- Fluent in English; other European/CIS languages are a strong advantage
- Experience working with CRMs (HubSpot)
- Willingness to travel as needed
What the job involves
- We’re looking for a driven and experienced Head of Key Account Management to lead our partner success and growth strategy across Europe & CIS. This role will oversee a portfolio of strategic B2B and B2B2C partners — including travel companies, fintech platforms, OTAs, mobile providers, and super apps — ensuring that they are not only retained but continuously growing in value
- The successful candidate will eventually build and lead a small but high-performing team of account managers, working cross-functionally with Product, Marketing, Finance, and Operations to deliver exceptional results. This is a high-visibility commercial role requiring a balance of relationship management, commercial acumen, strategic thinking, and leadership
- Lead the account management strategy for all key partners across Europe & CIS, driving partner growth, performance, and satisfaction
- Build deep, trusted relationships with strategic partners — from onboarding through to long-term success
- Identify upsell, cross-sell, and expansion opportunities across product lines (e.g. API, white-label, corporate plans)
- Serve as a senior commercial point of contact for priority accounts, often involving C-level partner relationships
- Build, manage and mentor a team of account managers / partner success specialists, ensuring clear goals, development, and execution
- Collaborate with the wider Partnerships, Product, and Marketing teams to ensure partner needs are met and growth opportunities are realized
- Proactively manage partner performance using data, insights, and KPIs to spot trends, mitigate risks, and unlock growth
- Ensure contracts, SLAs, and partner communications are tracked and actioned in a timely and professional manner
- Help shape the evolution of Airalo’s partner experience — contributing to scalable processes, playbooks, and best practices
Our take
Airalo is an online store for purchasing eSIMS for over 200 different countries and regions, to enable people to stay connected wherever they are in the world. Users need only download the Airalo app to gain access to packages for any of its listed destinations, installing and activating the eSIM on their mobile device for instant access to phone service without hefty roaming fees.
Around since 2019, Airalo has already been used by over 5 million people worldwide. Its hefty injection of funding from 2023 is accelerating the company's growth and enhancing its global team. Funds will also support the launch of "Airalo Partners", a connectivity solution for businesses and organizations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2023
$60m
SERIES B
Oct 2021
$5.4m
SERIES A
Total funding: $71.3m
Company benefits
- Stock Options
- Tools & Technology - we supply what you need to work your best and stay connected
- Remote-work Stipend
- Work From Anywhere
- Yearly Wellness Credit
- Healthcare Benefits
- Airmoney - enjoy an annual Airmoney budget for you and your family to use eSIMs worldwide
- Flexible Time Off
- Training & Development Budget (USD $500 annual)
- Airalo Academy - for 4 nights and 5 days, team members unite in a host country, all expenses covered
Company HQ
Lewes Historic District, Lewes, DE
Leadership
Ahmet Bahadir Ozdemir
(Co-founder)Founder of Sim4crew. Was an Entrepreneur In Residence at Antler, and previously founded Wossco and Genmarine International Shipchandlers.
Abraham Burak
(Co-founder)Law graduate of the University of Ottawa. Previously served as a legal and business consultant.
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