HR Business Partner, 5CA
More information about location
Office located in Utrecht, NL
Outsourced customer support for gaming, digital services, and beyond
Job no longer available
Outsourced customer support for gaming, digital services, and beyond
1001+ employees
Job no longer available
More information about location
Office located in Utrecht, NL
1001+ employees
Company mission
To optimize customer journeys with tailor-made CX.
Role
Who you are
- A minimum of 5 years experience working in a global, international organization (does not have to be in the same HR position)
- Bachelor's degree in Human Resources, Business Administration, or related field. Master's degree is a plus
- Substantial experience as an HR Business Partner (a minimum of 4 years)
- Specific experience in an international HR capacity is highly desirable. This includes managing HR functions across multiple regions, understanding global employment laws and regulations, and navigating cultural differences in the workplace
- Experience working in multinational, fast-pased organization (and experience in preferably tech or BPO industry), where change is the norm
- Strong interpersonal and communication skills
- Excellent English communication skills (verbal and written)
- Strong organizational and project management abilities
What the job involves
- As our HR Business Partner you will play a vital role within our HR Business Partner team; being responsible for a specific client group which are located globally; in regions APAC, LATAM & EMEA
- You'd collaborate closely with our Sr HR Manager to develop and execute the People Strategy, focusing on Talent Management, Organizational Effectiveness, and Employee Engagement initiatives
- You will be working closely with the COEs (Talent Acquisition Managers, Talent Development, Engagement and HR Operations which manage activities related to business changes, projects globally and Employee Relations Managers who cover HR compliance within our respective regions)
- Understanding business priorities is paramount and this role translates them into impactful strategies and initiatives
- Leveraging data-driven insights, the HR Business Partner guides business leaders in anticipating future needs and recommending strategies to enhance performance, increase retention, and foster an exceptional employee experience
- Act as a strategic partner to specific client groups within the organization, understanding their unique needs and aligning HR initiatives to support their business objectives
- Translate business priorities into impactful HR strategies and initiatives, ensuring alignment with organizational goals and objectives
- Drive change management initiatives tailored to the HRBP’s specific client groups to facilitate smooth transitions and adaptation to organizational changes
- Lead managers in annual people cycle activities, including performance management, talent management, and rewards, ensuring that line managers are equipped to conduct quality conversations and the HR process is followed
- The HR Business Partner ensures consistent application of policies in collaboration with the Employee Relations Manager who provides guidance and support on compliance topics, including but not limited to employment laws, regulations, and HR policies in general. The HR Business Partner ensures timely and clear communication with the ERM to enable them to anticipate and fulfill their regional responsibilities effectively
- Work closely with Centers of Excellence (COEs) such as Talent Management, Engagement and Talent Acquisition to align strategies and initiatives
- Lead or participate in HR projects aimed at driving organizational effectiveness, enhancing employee experience, and supporting business objectives
Application process
- 1. Application: The first step in our recruitment process. If your skills and experience match our job requirements and the position aligns with your career goals, don’t hesitate to submit your application!
- 2. Screening interview: If you are shortlisted, you will be invited for our first interview with a recruiter and the hiring manager. This interview typically lasts 45 minutes
- 3. Assessment: During our recruitment process, we use psychometric assessments to determine if candidates have the right skill set and attributes for their applied position. We, therefore, assess whether a candidate is the right fit for a role.
- 4. Manager interview: If your first interview is successful and you have passed the assessments, you’ll meet the Hiring Manager for a second interview. This interview can take up to 60 minutes
- 5. Offer: If you complete all stages successfully, we’ll extend an offer and provide the tools and support you need to thrive in your new role at 5CA
- The recruitment process for active job openings can take 2-4 weeks
- The length of time varies depending on how many applications we receive and how quickly candidates respond to our recruitment emails. However, you’ll usually have a response within a week of your application or assessment
Our take
5CA is a remote-first customer support outsourcing provider, delivering global multilingual CX services for gaming and consumer electronics businesses. Its network of work-from-home agents supply 24/7 support, that can scale alongside clients' needs.
Operating since 1998, and with its remote model implemented over a decade ago, 5CA has continuously adapted - for example by expanding to serve gaming companies as the media's popularity began. As more people than ever look for remote opportunities to work, and the customer experience becomes more valued, 5CA is in a great position to grow its network and secure further success in the future.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Company HQ
Hoog-Catharijne CS en Leidseveer, Utrecht, Netherlands
Leadership
Otto van Haaren
(Founder & CEO)Previously an Export Manager at primax.
Salary benchmarks
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