Strategy & Operations Manager, Cleo AI
Risk Decisioning & Business Intelligence
£70-95k
+ Equity top-ups for team members getting promoted
1-2 days a week in office
AI personal finance assistant
Be an early applicant
AI personal finance assistant
201-500 employees
Be an early applicant
£70-95k
+ Equity top-ups for team members getting promoted
1-2 days a week in office
201-500 employees
Company mission
To change the world’s relationship with money.
Role
Who you are
- 3+ years of experience in an operations, strategy or a similar role, ideally in a Fintech business
- Experience in a regulated product-led environment (banking, payments, credit)
- Ability to think strategically while executing effectively at an operational level
- A detail-oriented, data-driven approach to problem-solving
- Experience managing projects/programmes with multiple stakeholders
- Excellent communication and collaboration skills, with the ability to work effectively across all levels of seniority
- Comfortable navigating change and ambiguity in a fast-moving environment
- A team player with a proactive, problem solving mindset
What the job involves
- Join Cleo’s Strategy & Business Operations team, and be embedded in one of our Product Pillars. You will be focused on three core priorities:
- Strategy & Planning - in close collaboration with Pillar & Product leadership, help validate the strategy & OKRs and drive quality in planning cycles
- Operations - help monitor performance of the Pillars and provide operational support to drive improvements
- Execution - support on specific initiatives within the allocated Pillar. For example, you could be project managing new credit products, making risk decisions and working with external regulators to deliver reporting, or driving the launch of a brand new product
- A Strategy & Operations role in Risk Decisioning and Business Intelligence is all about working with internal and external stakeholders to bring new products to market, ensuring a balance between regulatory compliance, customer satisfaction, and processes that can scale with us
- Own the operational backbone and day-to-day cadence of the pillar/business area
- Run core operating rhythms including planning, OKRs, and key leadership forums
- Act as a trusted operational partner to Product, Risk & Credit leadership, anticipating issues and removing friction
- Bring structure and momentum to complex, cross-functional discovery and early-stage initiatives
- Surface risks, dependencies, and decision points early to maintain speed and alignment
- Establish and uphold strong execution discipline through clear project management standards and processes
- Actively drive initiatives from idea to delivery, maintaining accountability, pace, and transparency
- Liaise cross-functionally with teams such as Product, Risk, Payments, Compliance, and external partners such as issuers or collections agencies
Salary benchmarks
Our take
People are increasingly not satisfied with the products being offered by traditional banks, which have proven slow to react to the needs of younger consumers who expect more from their everyday experiences.
Cleo was one of the first companies to make great use of chatbots that sit within Facebook's messenger app. This chatbot-first approach and Gen Z user base have given it strong virality. It now has millions of registered users, 99% of which are based in the US, leading to a decision to take a year break from the UK market to focus on its US Gen Z customers. And after a successful year in the US its now eyeing up a return to the UK.
Its Series C funding will help the company to double down in the US, where it will make a significant increase in employee headcount, and enable Cleo to maintain and expand its service during an economic downturn.
Financial advice delivered via bots is a crowded space, so Cleo benefits from having a strong brand presence. It has gone for very bold, fun, Gen Z-focused messaging which helps it to stand out from competitors such as Emma, Plum, and Chip.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jun 2022
$80m
SERIES C
Dec 2020
$44m
SERIES B
Total funding: $137.5m
Company benefits
- Meaningful equity with early exercise, plus top-ups on promotion
- Up to 26 weeks’ parental leave
- Paid 1-month sabbatical every 4 years
- Comprehensive health, dental & vision insurance
- Pension/401K match up to 6%
- Learning & development budget
- Mental health support via Spill
- Flexible working for a healthy work–life balance
- Work remotely from one of our hiring locations, with a hybrid option in our London office (1+ day/week)
- Annual company off-sites
- Company-wide performance reviews every 6 months
- Clear progression plans with opportunities to lead, grow, and challenge the status quo
- We’ll cover your OpenAI subscription
Company values
- Make it Happen - Own the outcome. Lend a hand, take a hand. Fast execution.
- No bullsh*t - Intellectually honest. Go hard on problems, not people. Data-backed decision making.
- Learn at Speed - Jump in and figure it out. Dig deep, do it right. Learn what matters.
- Bring Good Vibes - Read the room, lift the room. Show up for others. Keep it real, keep it positive.
Company HQ
London, UK
Leadership
Barnaby Hussey-Yeo
(Founder & CEO)Previously a Data Scientist at Wonga, one of the companies that pioneered the smart use of data for loan decisions. Joined Entrepreneur First where Cleo was formed.
Diversity, Equity & Inclusion at Cleo AI
- We’ve set up an internal committee of truly passionate people that are dedicated to ensuring Diversity and Inclusion is embedded in how we all operate as a team. We agree on meaningful actions, and get on with implementing them. We have three main focuses right now, which are:
- 1) Improving SocioEconomic diversity across the company
- 2) Increasing the number of women in Leadership roles
- 3) More community outreach
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